Registered Nurse Manager - NCSH Residential

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible

and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic

barriers to healthcare and promote health equity for all. We offer a wide range of services, including

mental health care, residential and outpatient substance use treatment, and primary health services.

Additionally, we provide transitional support for individuals re-entering the community after involvement

in the criminal justice system. By integrating physical and behavioral health, we empower individuals to

overcome challenges by addressing social determinants of health, fostering resilience, and facilitating

recovery.

North County Serenity House (NCSH), a residential program of HealthRIGHT 360, was founded in 1966 to

provide substance use disorder services in the community. NCSH provides a gender-responsive and

trauma-informed environment, using evidence-based and best practices that recognize and account for

the role that trauma frequently plays in substance use and criminal histories of women. For clients with

co-occurring mental illness, we provide integrated substance use and mental health services which treat

both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20

children under 5 years of age) seeking recovery from substance use disorders.

The Registered Nurse Manager ensures provision of quality client care and effective team performance

by incorporating the organization’s mission, vision, and values as part of our service delivery.

This in-person role ensures efficient nursing operations and provides a supportive work environment for staff

through facilitation of training programs, monitoring, and ensuring compliance with regulatory

requirements, creating and implementing policies and procedures, managing staff, facilitating effective

communication, interdisciplinary collaboration, and team meetings to promote client-centered care, and

by performing other tasks to ensure that services are delivered with compassion, respect for diversity,

and adherence to ethical standards.

KEY RESPONSIBILITIES

People Management

• Provide clear direction, motivation, and inspiration to the team to achieve organizational goals.
• Interview, select, hire, and terminate employees in collaboration with Human Resources.
• Ensure that all direct reports follow HealthRIGHT 360’s policies, procedures, position

expectations, performance goals, and contractual requirements.

• Provide ongoing feedback, coaching, support, and conduct formal performance evaluations in a

timely manner.

• Identify direct reports’ strengths and weaknesses and strive to develop each team member to

their fullest potential.

• Deliver and arrange training and resources to ensure that direct reports are successful in their

roles.

• Organize team schedules and distribute workloads to ensure efficiency and balance.
• Ensure proper coverage of the program by creating work schedules and approving time away from

work.

• Deliver all communications necessary to all team members to remain current with HealthRIGHT

360’s policies and procedures and to inform them of quality-of-care concerns.

• Lead weekly staff meetings to discuss program updates, issues, policies, and procedures.
• Organize activities and initiatives to strengthen teamwork and collaboration.
• Address interpersonal or team conflicts promptly and diplomatically to maintain a positive work

environment.

Clinical Oversight

• Provide clinical and administrative oversight of all nursing treatment services.
• Ensure that clinical activities align with the organizational mission, vision, strategy, and policies,

regulatory requirements, program requirements, and contractual obligations.

• Ensure timely completion of documentation and adherence to program requirements.
• Collaborate with medical, mental health, and substance abuse staff to ensure coordinated care.
• Ensure control and oversight of any paper prescriptions.
• Coordinate pharmacy services.
• Ensure lab orders are carried out within 14 days and that lab results are reviewed, and critical

values are reported to the provider.

• Ensure charts meet quality management standards per monthly utilization review and/or chart

review process, including completion of review tools within the designated timeframe.

Direct Service

• Provide medication education consultations and collaborations.
• Assume ownership of crisis situations and ensure proper documentation and service delivery.
• Provide direct service within the scope of practice.
• Assist the Associate Medical Director with medication management of patients.
• Maintain and monitor medication sheets to ensure patient adherence to prescribed medications.
• Triage client’s medical concerns.
• Provide education and counseling to clients on care and medication management.

Administration and Other Duties

• Develop and maintain relations with contractors, other team members, and community providers

to ensure program and treatment continuation.

• Facilitate team meetings and case conferences to support client care and staff development.
• Create, review, recommend, and implement policies and procedures related to health and

wellness.

• Complete all assigned training in a timely manner.

And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, or Licensure

• Bachelor’s degree in Nursing or equivalent from an accredited institution.
• Active California Registered Nurse licensure.
• Valid BLS certification.

Experience

• At least seven years’ nursing experience preferably in ambulatory care, public, or community

health.

• At least three years’ experience as a supervisor in a behavioral or mental health clinic or

community health center.

• Experience working with clients/patients with co-occurring disorders preferred