Front Desk Receptionist - Integrated Care Center Clinic - ICC

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The Integrated Care Center Clinic is a federally qualified health center that provides primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, mental illness, and chronic medical conditions. We provide team-based care in an integrated care setting.

The Front Desk Receptionist assists the agency with day-to-day functions, which includes a rotation of front desk intake/registration, scheduling, training of interns & volunteers, and work as a call receptionist for our administrative & clinic departments.

KEY RESPONSIBILITIES

Clinic Intake Responsibilities:

Schedules medical clinic appointments and directs calls throughout the agency.

Assists with enrolling patients into HSF (Healthy San Francisco) program.

Makes follow-up calls for providers; calls to confirm “next day’s appointments”.

Greets and provides customer service to patients, guests, clients, and vendors.

Communicates clearly on the phone and accurately takes and delivers messages.

Works at other locations when needed.

Documentation Responsibilities:

Performs general administrative tasks such as filing, organizing, data entry and billing.

Assists in maintaining computerized appointment system (Mysis) or other assigned system.

Processes patient/client data entry for company various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.

Administrative Responsibilities:

Manages receipt and routing of agency mail (incoming and outgoing).

Assists and directs callers and visitors to appropriate employees and departments.

Ability to operate a single or multiple position telephone switchboard. Works in a team-oriented environment.

Orientation, training, and supervision of volunteers on certain front desk responsibilities may be assigned.

And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, and Experience

High school diploma or equivalent.

Prior experience in front desk reception, administrative and/or customer service.

Experience working with staff and volunteers.

Preferably 2 years’ experience working in a medical front office setting, preferably in a community clinic with medical experience.

Preferably MISYS and One-E-App experience (CAA Certified).

CPR certification and First Aid certification.

Knowledge

Knowledge of HIPAA regulations.

Working knowledge of computerized medical scheduling and billing systems.

Familiarity with other community agencies in the Bay Area to make appropriate referrals preferred.

Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services preferred.