Case Manager II - SF Outpatient Services

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The Outpatient Program is specifically designed for people who struggle with substance use disorders, mental health issues or co-occurring disorders. The Outpatient Program works with high-risk populations from a variety of backgrounds. Our programs are open and welcoming to adult participants, of any gender identity. We accept the majority of participants who seek Outpatient treatment, including walk-in’s, referrals from other agencies and step-down transitional clients from residential treatment programs.

The Case Manager II is responsible for assessing treatment needs; monitoring and evaluating problem lists and progress and facilitating interdisciplinary approaches. The Case Manager II coordinates an approach to the delivery of health, substance use, mental health, and social services, linking clients with appropriate services to address specific needs and achieve stated goals. The Case Manager II’s duties include care coordination, maintaining positive working relationships with outside community partners, scheduling appointments, arranging transportation, assisting with acquiring medications, ongoing care and discharge planning, and crisis intervention.

KEY RESPONSIBILITIES

Carries a caseload and meets service delivery goals.

Work as an active team member and closely collaborate with team members.

Help clients get and stay engaged in SUD treatment.

Help clients transition between levels of care.

Assess for opioid overdose and ensure beneficiary has Naloxone if appropriate.

Interface with a multidisciplinary team in treatment planning and service delivery.

Develop and assess the effectiveness of individualized treatment and consumer progress.

Maintain documentation in compliance with agency, HIPAA, and DPH standards.

Assist in the ongoing maintenance of consumers’ charts and other related documentation.

Perform other duties as assigned by the Program Manager.

Arrange work schedule in accordance with the agency’s needs.

Comply with the agency’s policies and procedures.

Attend internal and external meetings as assigned.

Create a safe space for clients and maintain appropriate boundaries.

Meet expected performance standards as assigned by supervisor.

Provide “whatever it takes” services to consumers including providing services where the consumer lives, assisting with housing, benefits, employment, education, transportation, childcare, medical and other needed services.

Provide case management services to clients as assigned.

Serve as a care coordinator for clients as assigned. Responsibilities include coordination of all services with other providers and completion of all coordinated care documentation.

Assist client in developing independent living skills to promote independence and self-sufficiency.

Assist in crisis and symptom management.

Acts as buddy to new hires.

And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, and Experience

High school diploma or GED.

AOD Registration + 2 years of case management experience.

OR

AOD Certification

Valid CA Driver’s License.

First Aid and CPR certification.

Experience working with the criminal justice population preferred.

Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency preferred.

Knowledge and Skills

Some experience providing case management services is required.

Culturally competent and able to work with a diverse population.

Knowledge of housing, employment, SSI resources, and success with linking clients.

Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.

Strong problem-solving skills.

Ability to work cooperatively and effectively as part of an interdisciplinary team and independently assume responsibility.

Strong initiative and enthusiasm and willingness to pitch in whenever needed.

Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.

Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.

Knowledge of co-occurring disorders and trauma-informed treatment.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

Sitting

4

Hrs

Standing

2

Hrs

Walking

2

Hrs

Driving

Occasionally

In an average month, employee must travel out of town

☐ Often (>2x)

☐ Sometimes (<2x)

☒ Never

In an 8-hr workday, employee must:

Not at all

Occasionally

(1/4-2&frac12; hrs.)

Frequently

(2&frac12;-5&frac12; hrs.)

Continuously

(5&frac12;-8 hrs.)

Bend/stoop

☐

☒

☐

Climb

☐

☒

☐

Reach above shoulder level

☐

☒

☐

Kneel

☐

☒

☐

Balance

☒

☐

Push/pull

☐

☒

☐

Squat

☐

☒

☐

Crawl

☐

☒

☐

Crouch

☐

☒

☐

Lift*

☐

☒

☐

Carry

☐

☒

☐

• Usual number

Maximum number

5

20

lbs

Usual number

Maximum number

5

20

lbs

Job requires:

Working at heights

☐ Yes

☒ No

Explain

Operating heavy machinery

☐ Yes

☒ No

What type

Operating desk machines

☒ Yes

☐ No

What type

Computer, fax, printer, phone

Precise manual dexterity

☒ Yes

☐ No

Explain

Ability to precisely and accurately transmit written data, input data

Exposure to extreme heat, cold, humidity

☐ Yes

☒ No

Explain

Exposure to dust, fumes, gases, chemicals

☐ Yes

☒ No

Explain