Case Manager I, II, III

Job Overview Women age 18 and above with severe substance use disorders are able to enter residential treatment with their children under the age of 10 ½. In addition to treatment of severe substance use disorder, the residential program is able to serve the following specialty populations: pregnant and postpartum women, women with histories of trauma and/or domestic violence, women with co-occurring mental health disorders, women with history of traumatic brain injury, women with open DCFS cases, and women with criminal justice involvement.

The Case Manager maintains a caseload and provides care by linking the client with appropriate services to address specific needs, such as: benefits, mental health, physical health, employment, probation, DCFS, housing, community resources, Outpatient Substance Use Disorder services, and Aftercare services. The Case Manager offers supportive services to clients to increase self-efficacy, self-advocacy, basic life skills, coping strategies, self-management of biopsychosocial needs, benefits and resources, and reintegration into the community. The Case Manager works in collaboration with other members of the multidisciplinary team to ensure best possible treatment outcome for the client and provide treatment in accordance with HealthRIGHT 360’s philosophy, goals, policies, mission and vision. Services may be provided in: Outpatient office, Residential Treatment, or in the field, based on client and Program needs.

Key Responsibilities

Direct Services: Assists the client with intake by completing Case Management Assessment and entering financial and benefit information. Supports the client in applying for Medi-Cal or transferring Medi-Cal to or from another county, when appropriate. Assesses the client’s case management needs and completes all Releases of Information. Connects the client to benefits, mental health services, physical health services, employment resources, Probation, DCFS, housing resources, community resources, Outpatient Substance Use Disorder services, and Aftercare services. Coordinates communication and external service linkage including assisting with scheduling appointments, communicating with Probation, scheduling child visits, communicating with DCFS, obtaining all court minute orders, and providing appointment reminders for therapy and psychiatrist. Completes the VI-SPDAT Assessment and connects the client to safe housing options. Prepares the client for job searching by assisting with resume writing and job search preparation. Monitors client's progress toward achieving Case Management Treatment Plan goals and provides Treatment Plan input. Seeks clinical consultation throughout the treatment episode and when encountering new and/or high- risk clinical circumstances. Works collaboratively with other members of the Treatment Team including the Clinical Therapist, Counselor, Medical staff, and Psychiatrist. Maintains frequent communication with the Treatment Team and engages in regular consults, Clinical Team Case Conferences, and Plan Development meetings. Delivers services in Outpatient, Residential, or in the field, depending on assignments and client needs. Responsible for treatment oversight of case management services for all clients on caseload. Assists with client program oversight by managing Case Management Business Passes. Meets expected Client- Care Hours (productivity expectation is 25 Client Care Hours per week).

Clinical Documentation: Write and complete all Progress Notes within 72 hours of service delivery. Maintain compliance with due dates for all clinical documentation. Writes Client Progress Letters and Court Reports & obtains final approval from the Supervisor. Documentation must maintain in compliance with agency policy and procedures, HIPAA, 42-CFR, DMH, and SAPC standards. Completes all assigned URC’s within a timely matter.

Education and Knowledge, Skills and Abilities

Education Requirements:

Registration as Substance Abuse Counselor from an approved/accredited California agency.

Bachelor’s Degree from an accredited university.

Experience:

Preferably a minimum of two years’ experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery.

Experience working with clients experiencing acute withdrawal from substances.

Knowledge of and experience with providing trauma informed services.

Experience delivering evidence-based practices.

Background Clearance Required:

CDCR fingerprint clearance.

Must not be on parole or probation for a minimum of two years.

Desired Qualifications:

Bilingual language capacity (Spanish/English).