Clinic Receptionist I

LOCATION : SAMUEL MAHELONA MEM HOSP | Clinic at Kapa'a

POSITION STATUS : 1.00 FTE | Permanent

SALARY RANGE : BU03 | SR11

SALARY RATE: $43,272.00 (Annual Salary) based on the FTE

JOB DUTIES : This is a regional position located in the Kaua’i Region Clinics of Hawai’i Health Systems Corporation (HHSC), Kaua’i Region, a public benefit corporation of the State of Hawai’i. The HHSC Kaua’i Region encompasses Kaua’i Veterans Memorial Hospital (KVMH) and Samuel Mahelona Memorial Hospital (SMMH), both designated as critical access hospitals (CAH), as well as the Kaua’i Region Clinics and its affiliated entities.

The Kaua’i Region Clinics network is committed to providing a comprehensive array of high-quality medical services, including Family Practice, Outpatient Surgery, Obstetrics and Gynecology, Pediatrics, Urology, Gastroenterology, Podiatry, Internal Medicine, and more. This extensive system ensures that the community has access to a diverse range of primary and specialized healthcare services, all delivered in a patient-centered and convenient outpatient setting. Staffed by a team of highly skilled healthcare professionals, including providers, nurses, and specialists, the clinic offers preventive care, diagnostic services, and tailored treatment options that address each patient's unique health needs. By fostering a collaborative approach to care, the facility promotes seamless coordination among various specialties, ultimately enhancing patient outcomes. Through its welcoming environment and commitment to patient education, the Kaua’i Region Clinics play a crucial role in advancing health and wellness within the community.

The Clinic Receptionist I, under the supervision of the designated supervisor, welcomes patients to the clinics or outpatient services unit; interviews patients or accompanying parties to obtain required data; inputs information into computer system; schedule appointments, diagnostic studies, outpatient procedures and referrals; performs a variety of fiscal record keeping and clerical services; prepares, collects, files and maintains patient medical records; types and maintains related records; and performs other duties as required.

This position requires flexibility to work on weekends and/or holidays as needed. Additionally, the successful candidate may be assigned to various clinic sites within the region to meet operational requirements.

This position reports directly to the Clerical Supervisor IV, position number 57323, or their designee.

THE MINIMUM QUALIFICATION REQUIREMENTS ARE: Applicants must meet all of the following requirements. Please note that unless specifically indicated, the required education and experiences may not be gained concurrently. In addition, qualifying work experiences are based on a 40-hour work week.

EDUCATION REQUIREMENT: High school diploma or equivalent.

GENERAL EXPERIENCE: Two (2) years of responsible typing, stenographic, substantive clerical work, or any combination of these experiences which duties demonstrated knowledge of English grammar, spelling, arithmetic, common office appliances and equipment; and the ability to read and understand oral and written instructions, carry out procedures in clerical work systems, speak and write simply and directly, observe differences in copy and proofread words and numbers quickly and accurately, and operate various kinds of office equipment; and ability to deal effectively with others in eliciting information and providing service.

LICENSURE: A current, valid State of Hawai’i driver’s license, Type #3 is preferred.

NON-QUALIFYING EXPERIENCE: Experience limited to the performance of simple and repetitious clerical work which primarily involved a short cycle of tasks and manual dexterity shall not be considered qualifying. Examples of such non-qualifying work include but are not limited to such tasks as wrapping and unwrapping articles; opening envelopes, folders, and similar containers; affixing tags and labels; rearranging or tidying up office desks and equipment; delivering, distributing, or collecting correspondence or parcels.

SUBSTITUTION OF EDUCATION FOR GENERAL EXPERIENCE: An Associate’s or Bachelor’s from an accredited college or university may substitute for all of the General Experience required.

QUALITY OF EXPERIENCE: The number of years of experience required for any grade level represents the minimum amount of time necessary to qualify for the appropriate position, but length of time is not in itself qualifying. The applicant's work experience must also have been of a quality and scope sufficient to enable him to perform satisfactorily assignments typical of the grade level for which he is being considered.

DESIRED SKILLS

• KNOWLEDGE OF: Office practices and procedures; grammar, spelling, punctuation and work usage; use of standard office machines; techniques of interviewing others to obtain pertinent information.
• ABILITY TO: Make arithmetic computations; compare names and numbers rapidly and accurately; utilize pagers and overhead paging system, teleprocessing terminal, file materials numerically and alphabetically; follow oral and written instructions; deal tactfully and effectively with the public; work harmoniously with others; understand, explain and apply policies, procedures, rules and regulations pertinent to patients receiving clinic medical care; keep matters confidential; interview others to obtain pertinent information.

ALL CIVIL SERVICE JOB VACANCIES WILL BE POSTED FOR A MINIMUM OF TEN (10) CALENDAR DAYS

The Hawaii Health Systems Corporation is an equal opportunity employer and complies with applicable state and federal laws relating to employment practices

QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.

MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted.

CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be eligible to work in the U.S. and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation.

VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.

HEALTH AND PHYSICAL REQUIREMENTS: Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation. Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodations should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.

MEDICAL/PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be contingent on successfully passing a pre-employment physical examination, which includes drug screen and other regulatory medical requirements such as, but not limited to, two-step tuberculosis (TB) screen. The cost for physical examinations, except the cost for drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation.

CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically, and any associated costs may be borne by the applicant. If a job, offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.

IMPORTANT APPLICATION/EMPLOYMENT INFORMATION

Administrative Review, subsequent appeals : If you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form (available on the HHSC website) or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include: 1) The job title(s) and recruitment number(s), 2) the specific reason(s) you are requesting the review noting if there is statute or rule violation, and 3) any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Compliant and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.

CONTACT INFORMATION : SAMUEL MAHELONA MEM HOSP is located at 4800 Kawaihau Road, Kapaa, HI 96746. For employment opportunities, please contact KVMH: (808)338-9425 | SMMH: (808)823-4116, email: kauaijobs@hhsc.org or visit our website at https://www.hhsc.org/.

Persons with Disabilities may contact the Recruitment Office to discuss special needs in applying at KVMH: (808)338-9425 | SMMH: (808)823-4116, kauaijobs@hhsc.org.