Clinical Interpreter Dispatcher - Diversity - Full-Time

Job Summary

This position will be responsible for dispatching all interpreters as requested by Erlanger staff. Follow-up calls and documentation is required to make sure that all assignments are covered, and that patients receive the proper communication accommodation. Dispatching interpreter request will be 90% of the job. The Clinical Interpreter Dispatcher is also responsible for translating and interpreting medical and other information regarding the patient's care between the medical/clinical staff and the patient/family.

Education:

Required:

High School diploma

Preferred:

College degree in Spanish or desired language.

Experience:

Required:

-Evidence of expertise with clients of limited English proficiency (LEP).

-Must be fluent in Spanish.

Preferred:

Previous work in the medical field and/or knowledge of medical terminology

Position Requirement(s): License/Certification/Registration

Required:

-Competency Test required within 6 months - 1 year of employment; must demonstrate an overall rating of Meet Expectations (ME) or Exceed Expectations (EE) as a Clinical Interpreter.

Preferred:

Certification as a clinical interpreter.

Department Position Summary:

This position will be responsible for dispatching all interpreters when requested by Erlanger staff. Follow-up calls and documentation is required to make sure that all assignments are covered, and that patients receive the proper effective communication accommodation. Dispatching interpreter request for all Deaf, Hard of Hearing or Limited English Proficient patients (LEP) will be 90% of the job. The responsible employee will contact the proper agency and provide the proper language tools for patients in their primary language during the delivery of all significant healthcare services. Language access services shall be available within a reasonable time, at no cost to patients.

Responsible for Spanish interpretation and translation services for patients and/or families with Limited English Proficiency (LEP) interacting with the medical/clinical staff. Ability to develop rapport with families is essential. Must demonstrate independence and professional judgment as determinations are made regarding priorities of care and service to families.

Demonstration of language and vocabulary proficiency with clinical/medical terminology is essential. Excellent English and Spanish written and verbal skills required. Must have a working knowledge of the CQI process and an ability to collect, organize and interpret statistics with recommendations to management. Must organize and present staff and patient education. Competency/certification as a clinical interpreter required within six (6) months to one year of employment.

Must possess excellent time management, organizational and planning skills with an aptitude for details. Must have complete understanding and coherence to the ethics of interpretation. Must demonstrate knowledge and understanding of cultural dynamics and the ability to communicate such to the hospital staff. Discretion, diplomacy and confidentiality required. Ability to prioritize and manage numerous requests simultaneously. Must be able to perform all other duties assigned.