Patient Services Representative-Radiology

Reporting to the Lead Patient Service Representative, the Patient Service Representative(PSR) rotates between the departments: X-Ray, Nuclear Medicine, Ultrasound, CT, and Mammography. The PSR greets patients and visitors entering the department. The PSR generates and sorts exam requisitions, accurately enters exams into the HIS/RIS system. Must maintain a high level of patient confidentiality via HIPPA guidelines and be committed to Service Excellence at all times.

Minimum Qualifications

• Education
• High school diploma or equivalent required
• Medical Terminology course preferred.
• Previous coursework related to administrative skills preferred.
• Experience
• One year in a medical office environment preferred.
• Customer service, data entry, and HIS/RIS experience a plus.
• Licensure and/or Certification
• None required.
• Skills
• Organization and multitasking skills
• Ability to read and communicate effectively using medical terminology
• Accurate data entry skills
• Courteous and professional manner when dealing with public both in person and on the phone
• Must have the ability to work in a fast-paced environment, i.e., answer phones, give verbal reports, generate paperwork in an organized manner all at the same time as well as working with minimal supervision
• Knowledge of medical terminology
• Maintains standard of performance which promote Service Excellence
• Must be able to read, write, and communicate in English.
• Computer skills required.
• Ability to maintain confidential information.