Contact Center Specialist I - Part-Time (Night Shift)
- Nights
Workplace injuries
CoxHealth in Springfield reported 6 work injuries and illnesses to OSHA for 2025 over 1,143,510 hours worked: 1.0 per 100 full-time workers, against 4.5 per 100 full-time workers at specialty hospitalsnationwide. With its hours, the best estimate leaning on similar sites is 1.2 per 100 full-time workers. None describe violence by a patient, resident or client in the case's own words. This is the employer's own report. Workplace injuries by employer.
Medicare rating of Cox Medical Centers
Medicare gives Cox Medical Centers 3 of 5 stars (Jul 2026; Missouri's hospitals average 3.1). 73% of its patients said their nurses always communicated well (the middle US hospital: 79%). Patients' ratings of their care, not employees' of the job. Its other hospitals · Missouri hospitals by rating.
Patient access, front desk and medical coding jobs in our research
- How long these jobs stay listed: Median days to removal 14.0 days · Still listed at 7 days 66.2%
- Applicant demand per open job on this site (1.00x is the average job): Index 4.76x · Clicks 223
- How often these jobs state their pay: Jobs stating any pay 50.0% · Stating an hourly rate 44.8%
From every open job we read and every apply click on this site, as of 9 Nov 2026. Every figure for Patient access, front desk and medical coding jobs
About the job
Facility
CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807
Department
1734 Contact Services
Scheduled Weekly Hours
30
Hours
8:00 PM - 6:30 AM
Work Shift
Night Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare’s Best Places to work five times.
- Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group .
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
- Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description
Job Summary
- The Contact Center Specialist I at CoxHealth is responsible for managing consumer interactions in a consumer focused, appropriate, and timely manner. The Contact Center Specialist I role is focused on analyzing and processing consumer requests, providing general information or direction as it relates to CoxHealth, and other duties as assigned. This role is the first point of contact for many consumers and serves a critical role in establishing a positive first impression.
Job Requirements
- Education
◦
- Required: High school diploma or Equivalent
- Experience
◦
- Required: 1 year customer service experience
- Preferred: 2+ year customer service experience or Call Center experience
- Skills
◦
- Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
- Problem solving skills to analyze and respond to consumer inquires
- Ability to work independently and as a member of a team
- Possess excellent time management skills
- Professional written and verbal communication skills
- Proficient in Microsoft Office Programs
- Ability to multi-task
- Licensure/Certification/Registration
◦
- N/AEducation:
Experience
Skills
- Outstanding written verbal communication skills
- Proficient in Microsoft Office Programs
- Ability to multi-task
Licensure/Certification/Registration
- N/A
From CoxHealth's job posting, checked 9 Nov 2026. The employer's own page is the final word on requirements and availability.
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About CoxHealth
CoxHealth is a not-for-profit health system with six hospitals and more than 100 (source: CoxHealth, About Us) clinics serving Springfield and the Ozarks region of southwest Missouri. Source: CoxHealth, About Us
Based in Springfield, MOHires in MissouriPay on its listings: 1.9% of its open jobs state an hourly rate
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