Emergency Department Patient Concierge - Part Time
Cone HealthMoses Cone Hospital (Greensboro, NC)Part timePosted 1w agoStill open, checked every nightWorkplace injuries
Moses Cone Hospital in Greensboro reported 101 work injuries and illnesses to OSHA for 2025 over 5,170,623 hours worked: 3.9 per 100 full-time workers, against 5.1 per 100 full-time workers at general hospitalsnationwide. 5 of them describe violence by a patient, resident or client in the case's own words. This is the employer's own report. Workplace injuries by employer.
Medicare rating of Moses H. Cone Memorial Hospital, the
Medicare gives Moses H. Cone Memorial Hospital, the 3 of 5 stars (Jul 2026; North Carolina's hospitals average 3.3). 77% of its patients said their nurses always communicated well (the middle US hospital: 79%). Patients' ratings of their care, not employees' of the job. Its other hospitals · North Carolina hospitals by rating.
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About the job
Patient Care Support
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
The Patient Concierge serves as an additional resource for patients, guests and staff in the Emergency Department. They will assist patients and guests with both physical and emotional needs during their visit by monitoring the waiting area, supporting patients or guests by providing updates and comfort items, performing service recovery when needed, and doing tasks that allow clinical staff to focus on patient care.
This is a part-time position working 3:00 PM–11:00 PM shifts, 8 hours per day. Coverage is needed Monday through Friday and will be split between two team members
Essential Function
- Greet the patient and guests upon arrival as first point of contact with Emergency Department to create a positive first impression.
- Offer wheelchairs to patients with difficulty walking or experiencing symptoms causing them to be unsteady.
- Guide patients and support people (visitors) to registration desk.
- Guide support people (visitors) with patient to security to get checked in as visitors and receive visitor pass.
- Monitor patients in waiting area and alert nurse if patient’s condition is deteriorating.
- Round on patients and support people in lobby to offer comfort items and updates of the status of their visit.
- Monitor the waiting area and bathrooms for cleanliness.
- Assist clinical staff by performing tasks like stocking blanket warmer, ensuring wheelchairs are in lobby.
- Help clinical staff find patients in waiting area when ready to be taken back to triage or treatment areas.
- Assist with helping patients to triage or treatment areas if requested by nurse or if patient needs additional assistance walking.
Education
- Required: High School Diploma or equivalent
- Preferred: Bachelors Degree
Experience
- Required: 3 years customer service experience
- Preferred: 5 years customer service experience
License/Certification/Listing
Work Shift :
Evenings/No Weekends (United States of America)
On Call Required
No
FTE:
0.4
Job Type:
Not Benefits Eligible (less than 20) Hours/Week
From Cone Health's job posting, checked 9 Nov 2026. The employer's own page is the final word on requirements and availability.
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About Cone Health
Not-for-profit health system based in Greensboro, North Carolina, with five hospitals and clinics serving Guilford, Alamance, Rockingham and Forsyth counties and nearby areas.
Based in Greensboro, NCHires in North CarolinaPay on its listings: 0% of its open jobs state an hourly rate
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