Intake Specialist

CCAP’s Mission is to empower all people and communities, challenged by poverty and social and cultural barriers, through advocacy, education, and access to high quality health and human services.

JOB SUMMARY

Complete intake and assessments with individuals and/or families in need through face-to-face contact or phone interviews, and coordinate services to help meet those needs. Responsibilities will include direct contact with customers, gathering documentation, data entry, filing, and responding to customer inquiries. In addition, our Intake Specialist is responsible for determining eligibility for basic human needs programs such as energy assistance, housing, and various other programs.

The perfect fit for this position is a person who is non-judgmental, well organized, and has excellent communication skills. Must have a pleasant and friendly approach to all clients, the community, and staff.

WORK SCHEDULE DEMANDS

This is a full-time, 40 hours per week, position unless determined differently by the Vice President.

Some evenings may be required. Due to the nature and responsibility of this work, this individual maintains a flexible schedule, which may go beyond a regular workweek.

May be required to work at any CCAP location.

Requirements

REQUIRED QUALIFICATIONS

• High School Diploma / GED
• Associates degree; preferred.
• Bilingual Spanish; preferred.
• Computer literacy and experience with Microsoft platforms
• Must have excellent written and verbal communication skills.
• Provide/maintain all required immunizations and/or vaccinations

KEY RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Willingness to participate in training and continuing ability to work with individuals with diverse educational, economic, and cultural backgrounds.
• Superior customer service skills.
• Ability to maintain accurate records that are well organized.
• Perform data entry in a reasonable amount of time.
• Answer phone, take messages, and return voicemails.
• Performs clerical duties (copying, faxing, filing).
• Checking in clients and reviewing documentation.
• Must cover responsibilities for other office staff when on lunch/dinner, vacation, absences, etc.
• Strong computer skills
• Works well independently and as a team member -Good interpersonal skills
• Completes client requests for needs-based application programs and determines eligibility.
• Attention to detail.
• Other duties as assigned.

PHYSICAL EFFORT / ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a business office environment.

CCAP strives to cultivate and sustain a workforce devoted to providing compassionate and respectful care to all patients and clients. We are an Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, marital status, familial status, military status, or any other characteristic protected by federal, state, or local law. This applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotions, terminations, layoff, recall, transfer, leaves of absence, compensation, and training.

Our Benefits

Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, life insurance, long term disability, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, Employee Assistance Program, generous vacation, sick and personal days, and up to 13 available paid holidays for full-time employees and some benefits are included for part-time employees.