PBX Operator & Receptionist

US:NV:Carson City Patient Registration

Part Time Variable Shift

Summary

Ensure CTRMC phone calls are answered and handled efficiently and professionally using computer technology combined with good customer service skills. Assists with other tasks as assigned by management team. The population served by this position consists primarily of the adult age group.

Qualifications

• High school diploma or equivalent required.
• Requires two (2) years of customer service experience or one (1) year of PBX/Switchboard experience.
• Must be computer literate and able to operate an adding machine, fax machine and copy machine.

Essential Functions

• Demonstrates the ability to learn and use various computer programs to perform efficient PBX and receptionist duties. This includes but not limited to; Shoretel, HBOC, Chartmaxx, PHS, E-time, Out-look, Eve Medicaid, and Internet websites as appropriate and within the guidelines of hospital policy.
• Demonstrates a thorough knowledge of the shoretel phone system and its’ functions, which includes the “drag and drop”.
• Efficiently answers phone calls and transfers calls to appropriate extensions without delay.
• Screens calls appropriately asking caller specific questions to clarify where their call needs to be transferred.
• Follows hospital policy and departmental protocols for handling “code procedures” and emergency/disaster situations.
• Provides general information to callers and vistors, providing information such as: (visiting hours, address, names/titles of administrative or supervisory personnel).
• Uses paging overhead appropriately and professionally, paging aoverhead within accordance to hospital policy and protocols.
• Reports malfunctions of Shoretel system phone equipment, code marquee, alarm panels, and code phone to the Information Technology Department and appropriate management.
• Assists and performs various clerical duties as assigned by management team.
• Implements proper procedures for handling emergency calls, bomb threats, disasters and angry and/or hysterical callers. Remains calm and alert at all times.
• Maintains an accurate and current file of hospital personnel and departments by name and extension, updates the file regularly.
• Prints alphabetical census daily to maintain awareness of patient status.
• Communicates needed supply orders prior to running out.
• Maintains the log for the key distribution.
• Assists in training new employees in all tasks involved in the PBX area.
• Assists with system discharges/transfers and data collection as assigned.
• Promote and perform job duties with good cutomer service skills with the intent to exceed the customers’ expectations.
• Receive, sort, and distribute ED departmental mail in accordance with departmental protocol.
• Assists ED registration staff with patient discharges, breakdown of charts, Medicaid verification, and other clerical duties as needed.