ALS Coordinator (Paramedic)

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The ALS Coordinator is responsible and accountable for assessing, implementing, guiding, performing and evaluating the work and staff associated with the Emergency Medical Service Department. Under the direction of the Director of Operations and Medical Director, the ALS Coordinator will work collaboratively with the department EMS Manager to provide supervision to all levels of the BIDMC Ambulance division staff. The ALS Coordinator in conjunction with the EMS Manager will help handle the day-to-day operations, quality assessment and improvement, and administrative functions associated with the EMS service, and is the key member responsible for maintaining medication and controlled substance inventory control and ordering. The ALS Coordinator works effectively with external vendor company’s supervisors billing agency, vendor EMS agencies, and Dispatch Departments through coordinated communication. The ALS Coordinator also functions as an ALS staff member when operationally needed.

Job Description

Essential Responsibilities

• Participates in the Human Resources personnel functions for the EMS Department.
• Monitors and evaluates ALS provider performance to ensure adherence to clinical protocols and standards of care.
• Serves as a resource and provides clinical support and guidance to paramedics and AEMTs and EMTs on matters related to patient care, protocol interpretation, and clinical decision-making.
• Supervise QA/QR personnel and oversee the routine review of ePCR reports.
• Assign case reviews, ensures timely completion of reviews, promote consistency in evaluations while escalating high-acuity and high-risk calls.
• Serves as the escalation point for complex cases requiring a higher level of review.
• Delivers structured, constructive feedback to field providers and ensure documentation of corrective actions and present complex sensitive cases to the Medical Director for further review and direction.
• Coordinates with training staff in remediation efforts and the development of targeted educational programs based on QA findings.
• Identifies trends in documentation quality, protocol adherence, and patient care outcomes.
• Conducts or delegates comprehensive investigations into clinical incidents, including; medication errors, refusals of care, airway management concerns, or deviations from protocol by the collection of all relevant documentation, including PCRs, communication logs, crew statements, and dispatch records.
• Drafts formal investigation reports outlining findings, conclusions, and any required corrective actions.
• Submits reports on significant clinical trends, provider performance issues, and investigation outcomes.
• Serves as the primary liaison to the Medical Director for all QA/QR related matters.
• Assist with the orientation process for new EMS staff at all levels as well as rider activities and experiences for all student Paramedics.
• Assists in the review and revision of internal ALS protocols and clinical operating procedures.
• Collaborates with the education and training teams to design clinical training programs based on QA/QR findings.
• Supports the onboarding of new ALS providers by evaluating initial clinical documentation and performance.

Education

• High School Diploma or GED
• Associate degree or higher preferred.

Required Qualifications

• High School Diploma or GED.
• Valid and current Driver’s License in good standing.
• Valid and current EMT-Paramedic Certification(s) as required (MA).
• Minimum 5-year experience of ALS field experience as a paramedic.
• AHA BLS instructor
• AHA ACLS instructor

Preferred Qualifications

• AHA PALS instructor. (required within 6 months)
• Experience with ZOLL ePCR and CAD.
• MA EMS instructor/coordinator
• Competency in Microsoft Office (Excel, Word, Power Point, Teams)

Competencies

• Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
• Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
• Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
• Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Teamwork: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies:

Employees in this job must be competent to provide patient care to the following age groups: Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60+

Physical Nature of the Job:

Very Heavy work: Exerting in excess of 100 pounds of force occasionally and/or 50 pounds of force continually. Employee is physically active in all elements of the job.

Pay Range

$65,000.00 USD - $85,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.