Mental Health Intensive Services Manager

The Mental Health Intensive Services Manager provides leadership, oversight, and accountability for crisis, forensic, and other intensive mental health services within BestCare's Community Mental Health Programs serving Crook and Jefferson Counties. The position is responsible for program quality, clinical oversight, staff supervision, regulatory compliance, fiscal stewardship, and community collaboration. This role operates with a high degree of independence and leadership while advancing recovery-oriented systems of care and supporting BestCare's mission.

Required Education and Experience

• Master's degree in Psychology, Social Work, Counseling, Behavioral Science, or a related field.
• Minimum two (2) years of post-graduate clinical experience in a mental health treatment setting.
• Minimum two (2) years of successful supervisory experience in both clinical and employment settings.
• For individuals in recovery from substance use disorder, must have maintained continuous recovery for at least two (2) years at the time of hire.

Required Licenses and Certifications

• CS-10A:
• Qualified Mental Health Professional (QMHP).
• CS-10B:
• Current Oregon professional license as LPC, LCSW, or LMFT.
• Board Certified Supervisor designation through the Oregon Board of Licensed Social Workers, Oregon Board of Licensed Professional Counselors and Therapists, AAMFT, or NBCC Center for Credentialing and Education.
• CPR Certification or ability to obtain within three (3) months of hire.
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) and must have a reliable vehicle with adequate insurance to travel as needed.

Preferred Experience

• Experience providing services to individuals with Severe and Persistent Mental Illness (SPMI).
• Bilingual English/Spanish

Primary Job Duties

Program Leadership & Operations

• Provides leadership, direction, and accountability for assigned intensive mental health programs and services.
• Oversees Crisis Services, Jail Diversion Services, Aid & Assist Services, Civil Commitment Services, Adult Abuse Investigations, Supportive Housing Services, and other assigned programs.
• Develops, implements, and evaluates program goals, objectives, policies, and procedures.
• Identifies opportunities for program improvement, service expansion, and community partnerships.
• Ensures services are delivered in compliance with organizational standards, Oregon Administrative Rules (OARs), Oregon Revised Statutes (ORSs), HIPAA, 42 CFR, contractual requirements, and applicable regulatory agencies.
• Oversees the Mental Health Supportive Housing program and related operations, including future program development and implementation as assigned.

Clinical Oversight & Service Excellence

• Promotes evidence-based, trauma-informed, culturally responsive, recovery-oriented, and person-centered services.
• Provides clinical oversight for assigned programs and services.
• Provides required clinical supervision in accordance with Oregon Administrative Rules and applicable licensing requirements.
• May provide licensure supervision to employees pursuing professional licensure, including employees outside assigned programs, as organizational needs require.
• Supports professional development activities to maintain regulatory compliance and clinical best practices.
• Monitors program outcomes, quality indicators, service utilization, and service effectiveness.
• Participates in quality management activities and continuous quality improvement initiatives.
• Provides direct clinical support as needed to assist with crisis response, civil commitment investigations, Aid & Assist consultations, and continuity of care.
• Maintains current knowledge of Oregon Administrative Rules (OARs), Oregon Revised Statutes (ORSs), and other regulatory requirements applicable to crisis, forensic, civil commitment, Aid & Assist, PSRB, and community behavioral health services.

Leadership & Workforce Development

• Provides direct supervision, coaching, mentoring, and performance management for supervisors, lead staff, and assigned employees.
• Provides direct supervision to assigned staff and supervisors, including the Gero-Specialist responsible for complex case consultation and support related to older adult populations.
• Supports employee recruitment, onboarding, retention, engagement, and succession planning efforts.
• Promotes a positive, collaborative, and accountable team culture.
• Addresses employee performance concerns in accordance with organizational policies and procedures.

Fiscal & Administrative Management

• Monitors program expenses, productivity measures, service utilization trends, and operational resources to support efficient program operations.
• Utilizes financial and operational data to make informed recommendations and decisions regarding staffing, scheduling, and resource allocation.
• Manages program resources in a fiscally responsible manner consistent with approved budgets and organizational expectations.
• Provides operational input and recommendations to support budget planning and financial decision-making.
• Participates in leadership on-call responsibilities as assigned.

Community Partnerships and Advocacy

• Develops and maintains collaborative relationships with healthcare providers, hospitals, primary care clinics, criminal justice agencies, and community stakeholders.
• Represents BestCare in community meetings, partnerships, and collaborative initiatives.
• Promotes access to quality behavioral health services and recovery-oriented care.

General

• Performs special projects and other related duties as assigned.

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