Patient Observer PT Days
- Days
How this pay compares
This posting states $17.01–$22.81 an hour. Open patient sitter jobs in Massachusetts post a median of $21.06 an hour, the middle half $19.91–$22.58, across 23 jobs that state their pay, so this one is within the middle half of what they post. Patient sitters employed in Massachusetts earn a median of $18.74 an hour (source: BLS Occupational Employment and Wage Statistics), according to the Bureau of Labor Statistics (May 2025) (source: BLS Occupational Employment and Wage Statistics).
Workplace injuries
BMC - Baystate Medical Center in Springfield reported 378 work injuries and illnesses to OSHA for 2025 over 11,762,990 hours worked: 6.4 per 100 full-time workers, against 5.1 per 100 full-time workers at general hospitalsnationwide. 35 of them describe violence by a patient, resident or client in the case's own words. This is the employer's own report. Workplace injuries by employer.
Medicare rating of Baystate Medical Center
Medicare gives Baystate Medical Center 2 of 5 stars (Jul 2026; Massachusetts's hospitals average 3.2). 74% of its patients said their nurses always communicated well (the middle US hospital: 79%). Patients' ratings of their care, not employees' of the job. Its other hospitals · Massachusetts hospitals by rating.
OSHA inspections here
OSHA inspected Baystate Medical Center, Inc in Springfield, MA on 9 Jun 2022 and cited 2 violations (2 serious), most under respiratory protection, $5,180 in penalties as they stand. A citation says what OSHA found then, not how the site is now. Workplace injuries and OSHA citations.
What this hospital paid
By Baystate Medical Center's report to Medicare, its nursing aide hours averaged $29.74 an hour in 2022 pay periods, its own and contract staff together, before benefits, against $24.60 an hour across Massachusetts's hospitals. An average over every such hour, not this job's pay: the posting states its own. What Massachusetts hospitals pay nurses.
CNA and patient care technician jobs in our research
- How long these jobs stay listed: Median days to removal 16.0 days · Still listed at 7 days 69.3%
- Applicant demand per open job on this site (1.00x is the average job): Index 2.05x · Clicks 121
- How often these jobs state their pay: Jobs stating any pay 48.6% · Stating an hourly rate 47.7%
From every open job we read and every apply click on this site, as of 9 Nov 2026. Every figure for CNA and patient care technician jobs
About the job
Summary
A Behavioral Resource Technician ("BRT") is responsible for providing safety observation of the
patient or patients they are assigned to. The BRT's role is to ensure that the patient does nothing to
harm themselves or others. The BRT must maintain a safe environment and interact with the patient,
family, and staff in a caring professional manner. As a member of the health care team, the BRT will
provide care for the patient and may include bathing, feeding, toileting, ambulating, turning, and
repositioning as assigned. The BRT is responsible for reporting any changes in the patient’s
condition or behavior to the nurse immediately and documenting every 15 minutes during their shift.
This description covers the essential functions of the position.
The incumbent is expected to perform other similar and related duties as assigned. Management has
the right to change or add to the job responsibilities at any time. The preferred candidate has a
minimum of 2 years of experience working with patients or clients with behavioral health
diagnoses.
Job Responsibilities
- Provides Age Appropriate Care To Patients
Demonstrates knowledge of developmental stages for the following age groups child through older adult: Children, Adolescents, Adult, Geriatric
- Develops And Maintains Good Human Relations Skills. Introduces self by name to the patient, PCT, and RN, 100% of the time. Consistently displays a respectful, empathetic, and caring attitude toward patients and families 100% of the time. Interacts with other members of the health care team RN, PCT, MD, etc. professionally. Accepts changes in assignments to accommodate the patient’s needs. Accepts constructive criticism as demonstrated by positive behavioral changes, if indicated.
- Provides safety observation of the patient/s intervening as necessary. Documents patient status every 15 minutes. Independently communicates patient information and observations promptly to the RN. Actively listens to the patient and acts in a caring professional manner. Provides care for the patient; bathing, feeding, toileting, ambulating, turning and repositioning. Demonstrates knowledge and skill in assisting patients with activities of daily living. Follows directions from the RN regarding limitations and privileges the patient has at all times. Possesses the ability to redirect the patient to a different activity. Possesses the ability to de-escalate a patient and maintain a therapeutic environment. Observes and report any significant occurrences in the patient’s condition and behavior to the RN.
- Receives report from the RN and off-going BRT when reporting for duty. Reports off to the RN and on coming BRT 100% of the time. Provides immediate care to maintain the patient's safety.
- Maintains A Safe Environment For The Patient: Remains with the patient at all times if assigned to one-to-one observation unless relieved by a member of the staff. Must remain awake and alert and have the ability to provide safety observation as defined in the Care of the Suicidal Patient policy, even when the patient is sleeping. Demonstrates knowledge and skill in maintaining a safe environment and can identify ligature and safety risks in any environment of care. Accompanies the patient off the unit as directed by the nurse and remains with the patient at all times in these areas. Transports patients in wheelchairs and on stretchers to procedures. Reports any safety hazards to the RN.
- Understands the care for specific diagnoses such as suicidal, eating disordered, drug or alcohol withdrawal, PICA, Alzheimer’s, anoxic brain injury, etc.
- Communicates to patients that they are a high priority even during busy times. Treats patient information as confidential. Displays sensitivity to patients through non-verbal communication. Utilizes body language such as eye contact, smiling, etc., to demonstrate an interest in the patient.
- Participates in Competency Validations, Educational Activities, and Staff Meetings. Completes all mandatory in-services and web strategies 100% of the time. Attends and participates in staff meetings. Attends annual mandatory validations. Attends all additional programs as required. Continually seeks to improve skill level and knowledge base.
- Demonstrates competency for one-to-one observation of patients based on the care of the suicidual patient policy. Staff providing patient safety observation must remain awake and alert at all times.
Required Experience
1 year of relevant patient care experience.
This experience could include but is not limited to
working with behavioral health patients, direct
patient care, patients in a group home setting,
experience as a paraprofessional, or has successfully
worked in a BRT Apprentice Role for 1 year.
Preferred Experience
2 years of experience working with behavioral health patients.
Skills and Competencies
- Demonstrates competency in reading comprehension, writing and following instructions
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$17.01 - $19.55 - $22.81
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
From Baystate Health's job posting, checked 9 Nov 2026. The employer's own page is the final word on requirements and availability.
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About Baystate Health
Baystate Health hires nurses, nursing assistants and imaging techs in Springfield, Greenfield and other towns in Massachusetts.
Hires in MassachusettsPay on its listings: 86.5% of its open jobs state an hourly rate
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