Practice Manager- Elm Lake Clinic

Job Summary

The Practice Manager provides management for office operations to include planning, scheduling, organizing, and coordinating various administrative activities as required for efficient daily operations. Supervises activities and personnel of clinics; registration, check out, all financial matters related to the clinic, as well as monitor clinical areas for compliance with state regulation and regulatory agencies to ensure staff follows policies and procedures outlined by clinic leadership. Reports to leadership any unresolved issues of patients, staff, and physicians. Adopts the Mission and Vision statement of Baptist Memorial Healthcare Corporation in all aspects of work.

Job Responsibilities

• Implement, monitor and enforce office policies, protocols and processes in accordance with NCQA standards and Federal and State regulations.
• Analyze daily office operations and utilization of resources to ensure efficiency by investigating system, workflow, and operational issues to make recommendations.
• Optimize use of EMR system to improve efficiency and productivity.
• Assure smooth operations and communication between Intake, Billing, Referrals, and back clinic operations. Interacts with Managers and Directors to facilitate operations to meet company objectives
• Stay up to date with healthcare guidelines such as HIPAA, OSHA, and CLIA.
• Maintain daily and monthly responsibilities, confirming all tasks are up to date and completed by the clinical teams and office staff.
• Responsible for Clinical and Office Inventory Management including ordering and monitoring expiration dates, proper use and billing.
• Work directly with the Provider’s teams and billing department to ensure all charges are completed and coded daily.
• Supervising front office and clinical staff regarding job responsibilities and providing support to the care team to increase patient satisfaction and retention.
• Set up regular meetings, completes performance evaluations and provide feedback, training, support and coaching for employees.
• Assist in coordinating In-Service training and Special Events.
• Schedule provider and clinic staff hours.
• Maintain appropriate staffing levels and employee morale. Assist in the hiring process for new staff
• Supervise patient's scheduling and rescheduling.
• Ensure all daily and monthly reports are updated, completed and delivered to leadership.
• Attend staff meetings and required training.
• Conduct monthly facility checks including flooring, ceilings, workstations, fire extinguishers and other systems.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

Experience

Minimum Required

One (1) Year of supervisory/management of a healthcare facility

Preferred/Desired

Two (2) or more years of supervisory/management of a healthcare facility Experience in managed care and quality assurance Experience with budgeting, planning and development

Education

Minimum Required

Combination of education and/or experience may substitute for minimum education.

Preferred/Desired

Bachelor's degree in Business Administration or other applicable degree

Training

Minimum Required Preferred/Desired Experience with EMR systems Experience with Epic

Special Skills

Minimum Required

Strong computer and data management skills Able to manage projects independently and take the lead with minimum direct supervision Excellent organizational, communication, collaboration and time management skills Able to work with people of diverse backgrounds.