Patient Financial Associate, Imaging Administration, FT, 6:45P-7:15A

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities , with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible , reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

Applies only to Emergency Department and BOS Digital Registration. Responsible for completing varied duties to support the revenue cycle, compliance, and patient experience by accurately and efficiently completing tasks in areas of registration, financial screening, verification, and patient throughput. This incumbent will be responsible for meeting individual collection goals. Maintains a close working relationship with all members of the clinical team to ensure a seamless and positive experience for both patients and caregivers. This incumbent is considered essential staff and must be able to work as needed on weekends, holidays, and during disastrous events. This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Position Summary

• Patient Financial Associate (Centralized Registration Department – remote after 1 week of training
• Location: Remote after on-site training in Town & Country (Miami-Dade) for 1 week.
• Schedule: Monday – Sunday 3 days a week with 12 hour shifts, including rotating weekends and holidays .
• Responsibilities: Insurance verification, collections, data entry, virtual registrations, and communication/partnership with patients, and clinical team.
• Our virtual registration department receives an upwards of 1,000 calls daily in a fast paced, high volume setting.
• Pay: $17.02 - $20.59 per hour (depending on experience) + $1,000 sign-on bonus.

What to Expect

• Fast-paced environment: You will handle a high volume of calls (around 1,000 calls daily) and multi-task effectively.
• Training: We provide a comprehensive four week training program to equip you with the skills needed for the role.
• Patient interaction: There is no face-to-face interaction however, Zoom calls with patients, clinical teams, and leadership will be required.

Key Tasks

• Insurance Verification: You'll use online portals and communicate with insurance representatives to verify patient benefits.
• Collections: You will explain insurance details (deductibles, co-pays) to patients and collect any financial responsibility.
• Data Integrity: Ensuring accurate registrations by confirming patient information following strict guidelines.
• Virtual Checkout: Utilize video conferencing to complete registrations, obtain consent, and collect payments.
• Communication: Effectively collaborate with other departments and foster teamwork within your team.

Qualifications

Degrees

• High School,Cert,GED,Trn,Exper.

Additional Qualifications

• Associates Degree preferred.
• Complete and pass the Patient Access training course.
• Ability to work in a fast-paced public health setting or Revenue Cycle setting with demonstrated experience in payment collection, such as billing, sales, and collection/Customer Service.
• In lieu of degree and/or experience, a highly motivated individual that has the ability to satisfactorily demonstrate and/or role play required skills in a professional manner with a clear and convincing ability to excel in the role.
• Ability to perform basic mathematical calculations.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills .
• Ability to multitask and have an agile mindset.
• Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Understanding of insurance contracts, collections, authorizations and pre-certifications, Microsoft Office products, and EMR applications, etc.
• Knowledge of medical terminology.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience:

Less than 1 year

Where you can work from

This job is 100% remote, for applicants who live in the United States.