Intake Coordinator/ Hybrid - Seal Beach, CA

Join a Company That Puts People First!

At Aveanna, we’re proud to foster a workplace culture that celebrates diversity, encourages connection, and supports our team members every step of the way. Here’s what sets us apart:

Award-Winning Culture

• Ranked the #1 company to work for in Georgia in 2024 by U.S. News & World Report.

Employee Connection & Support

• Aveanna Connection Groups: Employee-led groups where shared identities and experiences create spaces for connection, collaboration, and support.
• Aveanna Social Circles: Join groups based on your interests, like books, music, or movies, to build camaraderie and lasting friendships.
• Aveanna Employee Relief Fund: A resource to help our team members through unexpected hardships, because we’re stronger together.

Inclusive Learning Environment

• We believe in growing together. Our inclusive learning sessions are open to all employees, fostering collaboration and shared success.

Commitment to Community

• Every year, we dedicate a day to giving back through our Annual Service Day, making a meaningful impact in the communities we serve.

The Intake Coordinator will be responsible for processing client referrals and making first contact with the referred family to explain/initiate our enrollment process. This includes making initial phone calls to our families, care providers, RC staff, and documenting case notes. The Intake Coordinator will work closely with the Utilization Coordinator and CPR Instructors to expedite the enrollment process.

INTAKE COORDINATOR RESPONSIBILITIES

• Adheres to Aveanna’s Core Values
• Answer and transfer calls on our multi-line phone system
• Follow up with Regional Centers, families, and care providers as needed to execute duties
• Enter all referrals in our systems
• Resolve enrollment issues or concerns
• Run reports weekly, monthly, and as needed
• Assist with payroll as needed
• Assist with care provider compliance issues
• Prioritize tasks from supervisors and managers
• Effectively communicate with all levels within the organization
• Performs other duties as assigned or needed

INTAKE COORDINATOR QUALIFICATIONS

• This is a hybrid position to Seal Beach, CA
• Excellent communication skills via telephone, email, and in-person.
• Strong data entry and process skills.
• Excellent interpersonal skills; self-driven, motivated and results-oriented.
• Ability to effectively communicate with all levels within the organization.
• Strong analytical and judgment skills.
• Excellent computer skills using Microsoft Windows, Word, Excel and PowerPoint.
• High degree of professionalism and confidentiality regarding all aspects of the position and its responsibilities.
• Ability to juggle and prioritize multiple, often competing, priorities in a fast-paced environment.
• Client-first mentality with the ability to interact with internal and external clients at all levels.
• High School or GED required, College a PLUS.
• 1yr of payroll and/or customer service experience required within the last four years.
• Dependable vehicle for field travel
• Bilingual- Spanish (preferred)

The above statements are intended to be a representative summary of the major duties and responsibilities performed by the incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

Join Aveanna Support Services and make a real difference for families.

We provide exceptional community-based services to over 20,000 Intellectually and Developmentally Disabled clients nationwide. If you're passionate about helping others and want to be part of a growing company with a supportive team environment, this is the place for you.

Experience in the areas listed below are welcomed:

• Customer service
• Retail
• Healthcare
• Caregiving
• Restaurant industry
• Data entry

At Aveanna, we celebrate diversity and offer competitive pay and benefits. With opportunities for career growth and advancement, we invite you to apply today and discover a fulfilling career with us.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.