Back Office Medical Assistant / Front Office Medical Assistant

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

AFC Urgent Care of Agoura Hills & Thousand Oaks

Benefits & Perks

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Retirement Benefits
• Employee Referral Incentives
• Great small-business work environment
• Flexible scheduling
• Additional employee perks

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care providers in the United States, delivering high-quality healthcare services seven days a week on a walk-in basis. Our modern medical centers focus on the treatment of acute illnesses and injuries, workers' compensation cases, and occupational medicine.

Our clinics are equipped with onsite laboratories and in-house X-ray capabilities, allowing us to provide efficient, convenient, and comprehensive care to our patients.

AFC Urgent Care of Agoura Hills and Thousand Oaks are locally owned and operated franchise locations committed to providing exceptional patient care and customer service.

Job Summary

We are seeking a dependable, motivated, and patient-focused Back Office Medical Assistant / Front Office Medical Assistant to join our team.

This position plays an important role in maintaining efficient clinic operations while providing excellent patient care. The ideal candidate must be comfortable working in both the front and back office, assisting with patient registration, insurance verification, payments, clinical procedures, laboratory testing, and patient care.

Candidates must be flexible, organized, detail-oriented, and able to work in a fast-paced urgent care environment.

Medical Assistant Certification is REQUIRED.

Responsibilities

Front Office Medical Assistant Duties

• Prepare the clinic for daily opening by reviewing the facility, launching computer systems, and organizing patient registration materials.
• Greet patients professionally and provide excellent customer service.
• Register patients and accurately enter demographic and insurance information into the electronic medical records (EMR) system.
• Obtain and verify patient identification and insurance cards.
• Verify insurance eligibility, benefits, copayments, deductibles, and patient financial responsibilities.
• Collect copayments, deductibles, coinsurance, and outstanding patient balances.
• Process cash, credit card, and other patient payments accurately.
• Answer incoming phone calls, respond to patient inquiries, and assist with scheduling when necessary.
• Assist patients with billing questions and payment-related concerns.
• Maintain accurate patient records and complete required documentation.
• Assist with medical records requests, referrals, and follow-up communications.
• Balance daily transactions and reconcile patient payments against system reports.
• Follow established cash-handling procedures and maintain security of financial assets.
• Complete daily opening and closing procedures and required administrative reports.

Back Office Medical Assistant Duties

• Obtain and document patient vital signs, medical history, medications, allergies, and chief complaints.
• Prepare patients for examinations and assist providers during patient evaluations and procedures.
• Explain basic procedures and treatments to patients as directed by the provider.
• Perform laboratory tests and diagnostic procedures accurately and efficiently.
• Perform venipuncture, collect specimens, and prepare samples for in-house or reference laboratory processing.
• Administer medications, injections, and treatments according to provider orders and established protocols.
• Perform and document immunizations as directed.
• Conduct occupational medicine services, including drug screenings and other employer-requested testing.
• Perform laboratory quality control, maintain equipment, and follow established laboratory procedures.
• Prepare exam rooms and ensure medical equipment and supplies are properly cleaned, disinfected, and stocked.
• Sterilize instruments and maintain a clean, safe, and organized clinical environment.
• Monitor laboratory results, respond to lab messages, and assist with patient callbacks.
• Coordinate referrals and assist with obtaining service pre-authorizations when necessary.
• Maintain accurate and complete clinical documentation in the EMR system.
• Follow HIPAA regulations, infection control standards, and all applicable safety protocols.

General Responsibilities

• Provide outstanding customer service and maintain a professional, welcoming environment.
• Work collaboratively with providers, clinical staff, and administrative personnel.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Follow all clinic policies, procedures, and established workflows.
• Assist with additional front or back office responsibilities as needed.
• Maintain flexibility to support clinic operations during busy periods and staffing needs.
• Demonstrate reliability, punctuality, accountability, and a positive attitude.

Qualifications & Requirements

• High School Diploma or equivalent required.
• Previous medical assistant, medical receptionist, or urgent care experience preferred.
• Experience with phlebotomy, injections, laboratory testing, and patient intake preferred.
• Knowledge of medical terminology and electronic medical records (EMR) systems.
• Basic computer skills, including Microsoft Office.
• Excellent communication, customer service, and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced medical environment.
• Ability to work independently and as part of a team.
• Must be dependable, punctual, professional, and adaptable.
• Availability to work flexible shifts, including weekends, as clinic operations require.

Work Environment

This position is based in an outpatient urgent care setting. Employees must be comfortable assisting patients of all ages and performing both administrative and clinical duties.

Important: This is a cross-functional position. Employees may be assigned to either the front office or back office depending on operational needs. The ability and willingness to perform duties in both areas is essential.

Join our AFC Urgent Care team and become part of a team dedicated to providing quality healthcare and exceptional patient experiences!