Practice Manager - Durham, NC

Avelure - Durham, NC

Avelure is an award-winning aesthetic practice and a proud partner of Advanced MedAesthetic Partners (AMP). Known for delivering exceptional, natural-looking results, we combine clinical excellence with a luxury patient experience.

We offer a curated collection of aesthetic treatments delivered with gracious hospitality by our team of expert providers. Through a highly personalized, elevated, and seamless experience, we help our clients look and feel their best every day.

We’re not just a med spa - we’re a community of passionate providers, innovators, and industry leaders shaping the future of aesthetics. If you’re a strong leader with a passion for practice management, and you value artistry, patient relationships, and continued growth, this is where you’ll thrive.

Why join us?

• Industry recognition: Join an award-winning aesthetic practice.
• Elite environment: Work alongside top-tier injectors and aesthetic professionals.
• Growth-focused culture: Access ongoing training, mentorship, and the national AMP network.
• Built for you: Join a place where your talent is supported, your voice matters, and your impact is recognized.
• Support beyond the chair: Benefit from end-to-end business, marketing, technology, and clinical resources designed to help you thrive.

Key responsibilities

Operational excellence

• Oversee daily practice operations to ensure the practice runs smoothly and efficiently.
• Supervise team members, delegate tasks, and optimize workflow.
• Design and implement strategies that elevate both patient experience and business performance.
• Step in as needed during periods of insufficient coverage to maintain smooth operations.

Financial performance

• Participate in strategic P&L oversight and practice-level financial performance management.
• Motivate teams to reach revenue targets and personal performance goals through clear guidance and a compelling vision.
• Create actionable plans to drive growth and meet or exceed quarterly collections goals.

Patient experience

• Foster an environment where luxury meets genuine care.
• Translate patient feedback into refined service experiences with professionalism and grace.
• Create a positive and welcoming atmosphere that enhances the patient experience.

Policy and procedure compliance

• Ensure the practice complies with established AMP policies, procedures, and SOPs.
• Stay informed of policy and procedure changes and help implement updates as needed.

Inventory management

• Manage inventory and supplies to ensure products are stocked and available for use.
• Perform daily and end-of-month inventory audits to identify and correct variances.

Scheduling

• Oversee appointment scheduling and ensure patients are seen in a timely manner.
• Optimize scheduling to maximize patient satisfaction and staff efficiency.

Record keeping and confidentiality

• Manage and maintain accurate, up-to-date patient records.
• Safeguard client confidentiality and privacy in accordance with HIPAA regulations.

Innovation and growth

• Proactively manage key performance indicators across field marketing, PR, Google reviews, and customer engagement.
• Develop practical solutions to achieve target goals.
• Own practice-level marketing efforts, including social media, local outreach, and recall programs.
• Collaborate with the Marketing team on campaigns that reflect the premium nature of our services.
• Develop and implement marketing strategies to promote the practice and attract new patients.

Team leadership

• Create an environment where team members flourish and embody our commitment to excellence.
• Lead accountability and performance conversations, including performance reviews, coaching, development, behavioral accountability, and recognition for exceptional performance.
• Partner with HR on recruitment and onboarding for open roles.
• Manage and train team members to ensure they are knowledgeable, skilled, and confident in their roles.
• Address employee concerns with professionalism, self-regulation, and empathy.

Regulatory compliance

• Ensure the practice complies with applicable state and federal regulations related to healthcare, safety, and sanitation.
• Stay current on regulatory changes and implement necessary updates to maintain compliance.
• Follow clinical compliance processes and procedures established by the AMP Clinical team.
• Perform other duties as assigned.

Experience and qualifications

• Bachelor’s degree or five years of relevant management experience preferred.
• Knowledge of P&L and financial management principles.
• Proven leadership experience in high-level business operations.
• Strong computer skills, including proficiency in Microsoft Office and industry-specific software.
• Exceptional communication skills with the ability to connect with both team members and distinguished clientele.
• Open availability to work Sunday through Saturday during operating hours, including a minimum of one Saturday and one Sunday per month.
• Background in medical aesthetics, luxury retail, or high-end customer service is highly valued.

Physical requirements

To ensure the safety and well-being of our employees, this role requires the following:

• Knowledge of various aspects of patient care.
• Strong organizational skills to balance administrative and clinical responsibilities.
• Frequent walking, sitting, standing, and bending.
• Frequent talking and listening when giving instructions and explanations.
• Frequent use of the phone, computer, and other clinic technologies.
• Ability to travel when needed, including carrying and maneuvering luggage and navigating various transportation modes such as car, airplane, bus, or train.

Compensation

The expected salary range for this role is $75,000 – $85,000, based on experience. This role may also be eligible for bonus opportunities tied to revenue growth, patient conversion, and patient retention. Compensation and bonus eligibility are subject to change based on business needs and final role design.

Equal employment opportunity statement

Advanced MedAesthetic Partners (AMP) is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, pregnancy, veteran status, or any other status protected by applicable law.

AMP complies with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

AMP is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported.