Financial Counselor

About the Position

The Financial Services Representative serves as a primary resource for patients, providers, nursing staff, and other departments regarding patient financial services, insurance requirements, account resolution, and payment arrangements. This position is responsible for facilitating financial counseling, financial assistance, insurance notifications, complaint resolution, and revenue cycle support while ensuring exceptional customer service and compliance with organizational policies and payer requirements.

What we are looking for:

Education and Experience

• High school diploma or equivalent required.
• Customer service, insurance, registration, billing, collections, or healthcare financial experience preferred.
• Strong communication, organizational, and problem-solving skills.
• Working knowledge of healthcare insurance, patient billing, and payment arrangements preferred.
• Ability to maintain confidentiality and handle sensitive financial information professionally.

What we offer

At Riverwood Healthcare, treating our patients well starts with treating our employees well. We provide a culture that reflects the friendly, more relaxed atmosphere of the communities we serve. Our staff are welcoming and supportive of one another.

Depending on eligibility, there are a wide-variety of benefits including health insurance, dental insurance, vision insurance, life insurance, a 401(k)-retirement plan, wellness benefits with on-site fitness center, and a time off package to maintain a healthy home-work balance.

EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.

Please Note: Offers of employment from Riverwood Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

About us

Riverwood Healthcare Center is a 25-bed Critical Access hospital with three full-service clinics in Aitkin, McGregor, and Garrison. Riverwood has recently expanded its footprint in Aitkin with a state-of-the-art surgical center.

Just two hours from the Minneapolis-St. Paul metro, this is an opportunity to live and work where others play in the heart of Minnesota’s Northwoods and beautiful lakes country. Enjoy access to an abundance of natural wonders, including lakes, rivers and streams, state parks, wildlife refuges, and ATV and bike trails for all your outdoor recreational activities.

M-F: 8:00 AM-4:30 PM

FTE: 1.0 (80 Hours Per Pay Period)