Community Support Worker

Every day, people across Albuquerque face impossible choices between health, housing, safety, and survival. For more than four decades, Albuquerque Health Care for the Homeless has stood alongside our community’s most vulnerable neighbors, providing compassionate care, creating pathways to stability, and championing systemic change. More than 5,000 people each year find support through our integrated model of care, but our impact extends far beyond the walls of our clinic. Through advocacy, partnership, and innovation, we are working to transform the systems that drive homelessness and build a community where everyone has the opportunity to live with dignity, health, and hope.

Are you passionate about health equity, harm reduction, and making a tangible impact in your community? Albuquerque Health Care for the Homeless (AHCH) is seeking a dedicated Community Support Worker (CSW) to provide trauma-informed, client-centered care to unhoused individuals. In this vital field-based role, you will manage a caseload of 20–30 clients, meeting them where they are across the city using company vehicles to remove barriers to care and housing. If you are a critical thinker who thrives in diverse environments and believes in a Housing First philosophy, apply today to join our multidisciplinary team.

This is a full-time, non-exempt position.

Duties and Responsibilities

• Assess individual needs of clients
• Create individualized service plans with direct input from client in accordance with CCSS

requirements

• Work in an integrated manner with other AHCH programs to optimize client care
• Refer client to appropriate programs and agencies for coordination of wrap-around

services in the community

• Participate in client chart audits for peer review
• Provide direct service to clients with 60% of contacts conducted in home

visits/community visits

• Perform duties in a trauma informed and client centered manner
• Ensure accurate and appropriate documentation of all client contacts in Electronic Health

Record (EHR) within timeframe required by AHCH procedure and billing standards

• Attend program-specific meetings and trainings including clinical supervision with

Behavioral Health Clinical Director

• Attend organizational meetings and trainings

Minimum Qualifications

• Ability to work in a client centered, trauma informed, and harm reduction manner to assist clients in meeting the goals that they develop
• NM driver's license (or the ability to obtain an NM driver's license within 30 days of start date) and clean driving record
• A bachelor’s degree in a human service field from an accredited university and one year relevant experience with the target population

OR

• An associate’s degree and a minimum of two years of experience working with the target population

OR

• A high school graduation or general educational development (GED) test and a minimum of three years of experience working with the target population

Preferred Qualifications

• CCSS certification
• Experience in trauma-informed care and harm reduction models
• Bilingual or Spanish speaking

All benefits start the month after you begin work:

• Low cost medical, vision, and dental insurance with health club membership
• Life insurance and Accidental Death and Dismemberment fully paid for by organization
• Long Term Disability fully paid for by organization
• Paid Time Off - 24 days in first year of employment
• Catastrophic Sick Time accrual
• 7 Paid holidays
• Health Care and Dependent Care Flexible Spending Accounts
• 401k with employer match
• Student loan forgiveness eligible

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This organization participates in E-Verify.