Social Services Coordinator

Every day, people across Albuquerque face impossible choices between health, housing, safety, and survival. For more than four decades, Albuquerque Health Care for the Homeless has stood alongside our community’s most vulnerable neighbors, providing compassionate care, creating pathways to stability, and championing systemic change. More than 5,000 people each year find support through our integrated model of care, but our impact extends far beyond the walls of our clinic. Through advocacy, partnership, and innovation, we are working to transform the systems that drive homelessness and build a community where everyone has the opportunity to live with dignity, health, and hope.

Ready to lead a team that meets people exactly where they are? As our full-time Social Services Coordinator , you will drive both the administrative and field operations for our dedicated Community Support Workers (CSW). Supporting the Social Services Director, you will champion a harm-reduction model, empower a passionate team, and directly impact unhoused and underserved populations in our community. If you are an organized leader with a deep commitment to public health and holistic care, apply today!

This is a full-time, exempt position.

Duties and Responsibilities

• Monitor day-to-day activities and productivity of the teams
• Provide training, performance review, coaching, support, and professional development to the teams
• Ensure caseloads are covered by providing CCSS services as needed to bridge service gaps during staff absences or vacancies.
• Coordinator will have direct service expectations to average 10 encounters per month
• Report accurate and thorough statistical and narrative program data to other AHCH leadership, Board, and funders through Program Review Committee
• Represent AHCH in meetings and trainings with community partners
• Maintain adherence to all contractual and performance requirements, including timely and accurate reporting for relevant funders
• Ensure quality assurance and quality improvement in all CSW activities including client services, billing, and documentation.
• Work in an integrated manner with all AHCH departments to ensure access to wrap-around services for AHCH clients
• Conduct program evaluation to determine opportunities to enhance client services and identify where barriers to client services exist within the programs
• Work closely with the Behavioral Health Director and Social Services Director to coordinate clinical supervision of Community Support Workers (CSWs) in compliance with Comprehensive Community Support Services (CCSS) standards
• Track billing data and effectively communicate impact of program performance on financial sustainability of the organization
• Serve as a resource to other departments regarding social CSW programming
• Track program budget in conjunction with Social Services Director
• Maintain proficiency in the EHR
• Facilitate appropriate and required training to team
• Oversight on adherence to HIPAA compliance in the department
• Will attend Program Review Committee meetings
• Will attend Manager/Coordinator meetings

Minimum Qualifications

• Ability to thrive in a complex non-profit healthcare setting
• Ability to work with peers to lead change, high performance, and innovation
• Must have ability to analyze data and effectively communicate impact of data to AHCH leadership and staff
• High level of organization and adherence to deadlines
• Ability to work in an integrated manner with all levels of organizational staff
• Previous experience working with underserved populations and/or those with SMI/CMI and/or substance abuse disorder
• Bachelor’s degree in Human Services
• 4 years of experience in social services or behavioral health setting working with AHCH target population
• 1 year supervisory experience

Preferred Qualifications

• Master’s degree in Human Services, Behavioral Health, or relevant field or commensurate relevant work experience
• Previous experience in Medicaid billing and/or CCSS
• CCSS certification
• Previous experience working in a FQHC or community healthcare setting
• Bilingual Spanish/English

All benefits start the month after you begin work:

• Low cost medical, vision, and dental insurance with health club membership
• Life insurance and Accidental Death and Dismemberment fully paid for by organization
• Long Term Disability fully paid for by organization
• Paid Time Off - 24 days in first year of employment
• Catastrophic Sick Time accrual
• 7 Paid holidays
• Health Care and Dependent Care Flexible Spending Accounts
• 401k with employer match
• Student loan forgiveness eligible

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This organization participates in E-Verify.