Resident Care Coordinator Nurse-Memory Care

Resident Care Coordinator

Summary of Position

The Resident Care Coordinator (RCC) plays an integral role in the success of our team, our community and creating a place our residents are proud to call home. The primary purpose of this position is to collaborate with the Director of Nursing to plan, organize, develop, and direct the overall functions of resident care services in accordance with current federal, state, and local standards, guidelines, and regulations.

Essential Job Functions

Management Functions

• Assist to develop, maintain, update, communicate and enforce facility and state specific written policies and procedures that govern the daily functions of the nursing service department including the safety program.
• Maintain a current reference of written nursing material that will assist the nursing service department in meeting the day-to-day needs of the resident.
• Communicate nursing services schedules with other services to ensure the continuity of the resident’s total regimen of care.
• Assist to develop, implement and maintain an ongoing Continuous Quality Improvement and Quality Assurance program for the nursing services department.
• Recommend to the Director of Nursing the equipment needs of the nursing department.
• Participate with the Director of Nursing to prepare and plan the nursing service department’s budget and staffing plan.

Nursing Care Functions

• Conduct the daily nursing functions in accordance with current rules, regulations, and guidelines that govern the long-term care facility.
• Ensure that all nursing personnel assigned to you comply with the written policies and procedures including the safety program.
• Admit, transfer, and discharge residents with documentation regarding care and service provided.
• Participate in the orientation of new residents/family members to the facility.
• Communicate with health care providers in a timely and appropriate manner.
• Utilize nursing personnel qualifications according to the resident’s care plan, wishes, and health care provider orders.
• Complete daily clinical and environmental rounds to evaluate resident care being provided and report significant events.
• Meet and resolve issues with residents and/or family members. Report significant issues to the supervisor.
• Participate in facility surveys (inspections) as requested by management.
• Follow clinical programs including risk management, infection prevention, quality and staff development.

Communication/Documentation Functions

• Complete an initial assessment and develop service plan for assigned residents.
• Update, review, and transcribe the service plan that identifies the goals, problems, approaches, and revisions based on nursing needs and new health care provider orders.
• Communicate with health care provider to review treatment plans, complete orders, and progress notes in accordance with established policies.
• Review the resident’s health record for specific treatments, medication orders, diets, labs etc. for implementation and follow up.
• Requisition and arrange for diagnostic and therapeutic services, as ordered by the health care provider, and in accordance with our established procedures.
• Communicate the department’s policies and procedures to personnel, residents, and visitors.
• Communicate with written (24-hour report) and oral reports/recommendations concerning any changes in resident condition and other activities of your shift to nursing management.
• Fill out and complete Risk Watch for accident/incidents involving residents or staff and submit to Director of Nursing.
• Complete and file assessments and all other health record documentation as required to provide care services.
• Report all discrepancies noted concerning physician’s orders, diet change, charting error, etc. to the Director of Nursing.
• Complete clinically accurate documentation according to policy and procedures.
• Review the resident health documentation and progress notes from the interdisciplinary team to determine if the service plan is being followed.
• Inform nursing personnel of new admissions and the resident’s care needs. Ensure that rooms are ready for new admissions. Greet newly admitted residents upon arrival.
• Notify the resident’s attending health care practitioner and family when there is a change in the resident’s condition.
• Meet with your assigned support personnel (Housekeeping, Dining Services, Caregivers, etc.) to plan the shift services, programs, and activities and monitor tasks are completed as directed.
• Coordinate services with other members of the interdisciplinary team (Housekeeping, Dining Services, Nursing, etc.) to ensure that the resident’s total regimen of care is maintained.
• Assist in arranging transportation for residents and other third-party services.

Medication Administration Functions

• Review medication administration record for completeness of information, accuracy in the transcription of the health care provider’s order. Report concerns to your supervisor.
• Dispose of drugs and narcotics as required, and in accordance with established procedures.

Personnel Functions

• Assist in the recruitment and selection of nursing service personnel.
• Assist to develop work assignments, schedule duty hours, and assist and supervise nursing staff to ensure that all personnel are performing their work assignments in accordance with acceptable nursing standards.
• Assist in staff development. Formally and informally monitor performance of personnel and ensure adjustments/corrections are made by using coaching, counseling, and discipline methods.
• Collaborate with the Director of Nursing and Executive Director to resolve staff performance issues including those that may lead to termination.
• Complete timely performance evaluations as directed.
• Review complaints and grievances, complete investigations, and work with the Director of Nursing for a plan of action and resolution.
• Participate in the planning, conducting and scheduling of timely in service and orientation training classes that meet state and federal requirements.

Knowledge and Critical Skills

• Be able to make independent decisions and follow instructions.
• Deal tactfully with personnel, prospects, residents, family members, visitors, government agencies/personnel, and the public.
• Capable of working with ill, disabled, elderly, and emotionally upset people within the facility.
• Communicate effectively in a manner that is sufficient for supervisors, team members, prospects, residents, and families.
• Knowledge/proficiency of Microsoft Office Suite.

Education and Experience

• Minimum of two (2) years of nursing experience required.
• Minimum of one (1) year of leadership or care coordination experience preferred.
• Current, active nursing license in the applicable state, in good standing, required.
• Experience in a long-term care, assisted living, or similar healthcare setting preferred.
• Must meet all applicable federal, state, and local requirements for the position.

Supervisory Responsibility

This position does have direct reports and supervisory requirements.

Working Conditions and Physical Demands

Tasks assigned to this position may involve potential and/or direct exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals.

Physical Requirements - The Physical activities of this position involve:

• Prolonged periods of standing
• Ability to lift fifty (50) pounds. Moving, lifting or transferring of residents may involve lifting to 75 pounds
• Ability to exert maximum muscle force to lift, push, pull or carry patients
• Ability to use abdominal and lower back muscles over time without fatigue
• Ability to stand for extended periods of time
• Ability to bend, stoop, stretch, twist, sit and reach
• Fine motor skills

Cognitive Requirements - The Cognitive activities with or without prosthetics of this position are:

• Executes tasks independently
• Ability to express yourself clearly and effectively verbally
• Ability to concentrate on moderate details with frequent interruptions
• Visual acuity
• Hearing alertness

Environmental Requirements - An individual in this position may be exposed to:

• Ambient room temperatures and lighting

Other Requirements -

• n/a

Platinum Service ®

Platinum Service ® is characterized by a high level of responsiveness delivered in a competent, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.

Conclusion

All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Acknowledgement

I understand this job description and its requirements, and that I am expected to complete all job-related duties as assigned. I understand the essential functions may be altered from time to time.

By signing below, I acknowledge that I can perform the essential functions of this job with or without reasonable accommodation. If I require reasonable accommodation, I will inform the recruiter/hiring manager, my manager, or Human Resources and agree to participate in the interactive process to discuss possible accommodations.

Qualifications

Riverstone of Mankato has served the Mankato community since 2019. Here, team members serve a range of lifestyles and care levels, including independent living, assisted living, and memory care. We take pride in delivering Platinum Service® , our commitment to put residents and their families at the heart of everything we do. Join our team and come see why our team members consistently place Stonehaven Senior Living above other communities as a great place to work.

Enjoy the total rewards of competitive pay plus benefits centered on you while performing meaningful work.