Case Manager I - FSP SPA 6

Job Summary

The Case Manager ensures the delivery of quality care in accordance with the rules and regulations established by the Los Angeles Department of Mental Health for contracted agencies as well as adhering to the mission of St. Joseph Center. The position provides case management services (individual rehabilitation, skill building) to adults diagnosed with severe and persistent mental illness and substance use disorders and works within a multi-disciplinary team.

Essential Duties & Responsibilities

• Provide case management and supportive services to meet the needs of each individual.
• Build trust and rapport with individuals.
• Provide linkage to physical health, substance abuse, meaningful community activities, volunteer services, job placements etc.
• Provide support with individual rehabilitation and skill building.
• Link clients to appropriate housing and assist them in completing required paperwork to obtain appropriate permanent housing.
• Develop and maintain strong collaborative relationships with other service providers involved in the client’s care.
• Collaborate and consult regularly with FSP team’s interdisciplinary team members.
• Conduct ongoing case management assessments identifying client barriers to achieving their individual goals.
• Identify and utilize client strengths to increase self-efficacy and independence.
• Provide ongoing intensive case management services that ensure successful permanent housing, decrease social isolation, decrease/prevent relapse risks, advocacy to deter evictions, and linkage and ensure smooth transition into permanent housing by supporting clients with completing benefits and housing application processes, life skills such as budgeting and cooking, accessing community resources, and other skills as needed.
• Provide crisis management such as assessing for suicidal/homicidal ideation when necessary.
• Communicate with landlords and other collaborating agencies, responding to urgent housing requests in a timely manner.
• Participate in meetings with collaborative agencies and other community meetings as directed.
• Complete and maintain all documentation necessary by DMH requirements, agency requirements and program requirements.

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Knowledge, Skills & Abilities

• Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people including clients, community, and other staff. Must have excellent organizational skills and the capability to work in a fast paced environment.
• Strong knowledge of homeless services and resources. Demonstrated knowledge and experience with Harm Reduction, Motivational Interviewing, Critical Time Intervention, and Housing First.
• A bilingual background is a plus.
• Requires an ability to work flexible hours including some early mornings, evenings.

Experience

• 1+ year of experience providing services to highly vulnerable populations preferred.

Education

• Bachelor’s degree from an accredited college or university in social work, human services or a related field is preferred.

Direct Reports

This position has no direct supervisory responsibilities.

Computer Skills

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to use widely supported internet browsers.

Certificates, Licenses and Registrations

• None

Travel Requirements

• Access to reliable transportation.
• Travel to meet with clients as needed.
• Travel to meetings at multiple St. Joseph Center sites and at community partner locations as needed.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

Status: Full time/Non-Exempt

Employment with St. Joseph Center is contingent on completion of satisfactory background check.

For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran. All applicants for employment are invited to voluntarily self-identify their gender, race, ethnicity, and veteran status, by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly, applicants who do self-identify will not be subject to any adverse treatment based on the information they provide.

St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located here.

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf