ICMS Case Manager Lead – Care Campus

ABOUT THE ROLE

The ICMS Lead is a working lead who helps coordinate caseload workflow, complex participant needs, referrals, documentation, case conferencing, and collaboration with Client Support Specialists and other campus teams.

WHAT YOU’LL DO

• Provide daily guidance and case consultation to ICMS Case Managers and help coordinate participant assignments, workflow, and service priorities.
• Support staff with complex participant needs involving housing, healthcare, behavioral health, substance use, benefits, and other barriers.
• Strengthen coordination with Client Support Specialists, including warm handoffs, follow-up, navigation, and participant engagement.
• Reinforce timely, accurate documentation, support quality reviews, and escalate significant programmatic, participant, staffing, or safety concerns.

WORK ENVIRONMENT & SCHEDULE

Highly active and visible role with frequent walking and standing. Day, evening, weekend, and holiday shifts may be assigned based on campus needs.

WHAT WE’RE LOOKING FOR

• Bachelor’s degree in social work, psychology, sociology, human services, public health, or a related field preferred, unless more specific contract requirements apply.
• Three or more years of case management, homeless services, behavioral health, housing, healthcare, or related direct-service experience preferred.
• Prior lead, supervisory, or team-coordination experience preferred.
• Strong case-management, service-navigation, documentation, communication, problem-solving, and team-coordination skills.

Our Values

Dignity | Community | Integrity | Partnership | Social Justice | Radical Care

Work Environment

Regular use of a computer and HR technology platforms is required, along with the ability to manage detailed records and sustained periods of screen-based work. The role follows a hybrid work arrangement with regular onsite presence and occasional travel among Los Angeles-area locations. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

EEO

SJC (St. Joseph Center) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics or status as a veteran. In addition to federal law requirements, SJC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Benefits

Excellent Benefits package available.