Patient Experience Specialist - SCC OB/GYN (Ellisville)

Job Title:

Patient Experience Specialist

Department:

SCC OB/GYN - Ellisville (Ellisville clinic is primary location, but may have to assist at other SCC OB/GYN clinics if needed)

Full Time/PRN:

Full Time - Mon-Fri 8a-5p

Job Summary

The Patient Experience Specialist is responsible for providing exceptional customer service through accurate patient registration and front-desk operations across all South Central OB/GYN clinic locations. Responsibilities include obtaining documentation, verifying insurance, collecting payments, maintaining patient records, and providing excellent service to patients and families in person and by phone.

Essential Duties & Responsibilities

Schedule appointments; register and check-in/check-out patients; verify and update demographics in Epic; verify insurance and obtain required documentation; collect photo identification and patient payments including co-pays, OB deposits, surgical deposits, and bad debt balances; post charges and payments accurately; manage daily cash drawer and balancing reports; answer incoming calls and provide appointment reminders.

Maintain patient documentation by obtaining forms, scanning medical records and signed documents into patient charts, and faxing medical records as needed; maintain an organized work environment and prioritize daily tasks effectively.

Collaborate positively with team members; maintain HIPAA compliance and patient confidentiality; adhere to facility policies and procedures; perform additional duties as assigned by management.

Minimum Qualifications

Ability to read, write, and follow verbal and written instructions; basic computer proficiency required ; excellent communication and interpersonal skills; strong organizational skills and attention to detail.

Competencies

Strong customer service skills; attention to detail and accuracy; ability to multitask in a fast-paced clinic environment; ability to communicate effectively with patients, families, and staff; ability to work independently and as part of a team; professionalism and confidentiality.

Physical Requirements

Primarily seated at a front desk or workstation with frequent interaction with patients, family members, and visitors. May require standing, walking, and light lifting associated with normal office duties.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.