Patient Experience Specialist - SCC Family Medicine
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About the job
Patient Experience Specialist
Job Title
Patient Experience Specialist
Department
Family Medicine
Full Time/PRN
Full Time: Monday-Friday 8-5
Job Summary
We are seeking a friendly, detail-oriented Entry-Level Medical Desk Clerk to join our healthcare team. This position is responsible for providing administrative support, managing patient flow, and ensuring a smooth and welcoming front desk experience. Ideal candidates are organized, punctual, and have a passion for helping others in a healthcare setting.
Essential Duties & Responsibilities
Greet and check in patients in a professional and courteous manner; Answer multi-line phones and direct calls appropriately; Schedule and confirm appointments using electronic medical records (EMR); Verify insurance information and collect co-pays or balances; Enter and update patient information accurately into the system; Maintain a clean and welcoming front desk and waiting area; Assist with filing, faxing, scanning, and other clerical tasks as needed; Ensure patient confidentiality and comply with HIPAA regulations.
Minimum Qualifications
Must be able to type 30 wpm; Ability to read, write and understand verbal and written instructions; Basic computer skills.
Physical Requirements
Primarily seated in a front desk/reception area; May involve occasional lifting of files or office supplies (up to 15 lbs); Frequent interaction with patients, staff, and providers.
All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.
South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.
From South Central Regional Medical Center's job posting, checked 5 Nov 2026. The employer's own page is the final word on requirements and availability.
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About South Central Regional Medical Center
South Central Regional Medical Center hires nurses, front-office staff and therapists in Laurel, Mississippi.
Hires in MississippiPay on its listings: 0% of its open jobs state an hourly rate
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