In Clinic Phone Nurse/Float (RN/LPN)

Education

• Graduate of an approved school of nursing

Experience/Skills

• Two years’ experience in physician’s office or related experience (preferred but not required).
• Background in medical-surgical nursing and immunizations preferred
• Knowledge of clinical function
• Ability to work in conjunction with other clinic personnel
• Knowledge of community health resources for alternate health services
• Knowledge of community health nursing principles and practices
• Ability to communicate effectively both verbally and in written reports
• Required Licenses/Certifications
• LPN or RN Licensure in the State of Indiana
• CPR

Working Conditions

• Clean, well-lit working environment

ROUTINE RESPONSIBILITIES

Essential Functions- Phone Nurse

• Conducting patient assessments over the phone by asking detailed questions about symptoms & medical

history

• Utilizing critical thinking skills to determine the appropriate level of care needed
• Strong clinical knowledge and understanding of common medical conditions
• Provide medical advice based on the assessment
• Directing patients to the right healthcare provider or service
• Maintaining accurate documentation of each call
• Demonstrate excellent communication skills and empathy towards patients
• Updates the patient’s medical and social history, as appropriate
• Maintains current knowledge of medications
• Accurately documenting all patient interactions including symptoms, advice given, and follow up plans in

the electronic medical record

• Schedules patients for further testing as directed by the Provider
• Secures appointment date and time from specialty referral as directed by the Provider
• Sends in prescription refills as directed by the Practitioner
• Performs other duties as assigned
• Professional demeanor and ability to handle stressful situations calmly

Essential Functions-Clinic Float

• Escorts patients to exam rooms and assesses patients per clinic protocols
• Obtains and thoroughly documents vital signs, chief complaint
• Updates medication lists, and verifies allergies
• Prepares patient for examination and assists as necessary
• Ensure that ordered tests results are in the patient record and available for Practitioner review at time of

patient examination

• Assures adequate patient records are maintained and transferred as requested
• Obtains consent for procedures as directed
• Collects lab specimens and prepares specimens for transport according to policy
• Assists provider in procedures including but not limited to dressing changes, pelvic exams, laceration repairs, injections, and aspirations
• Utilizes appropriate aseptic technique
• Cleans instruments and prepares them for sterilization according to policy
• Maintains current knowledge of medications and their correct administration based on age of the patient and current clinical condition
• Follows the five rights of medication administration to reduce the potential for error
• Documents in the patient record all medication administered and tests performed in a timely and accurate

manner and charges appropriately

• Formulates a teaching plan based on identified learning needs and involves patient and family in

education

• Knowledgeable in growth and development principles and provides age-appropriate care
• Schedules patient for further testing as directed by the Practitioner
• Keeps track of follow-up labs, wellness checks for future patient reminders
• Maintains knowledge of rules and regulations governing the clinic
• Responds to emergency situations appropriately and immediately
• Call 911 as necessary
• Performs other duties as assigned
• Works in all clinics assigned and needs arise

Clinic Responsibilities-Phone Nurse

• Records all phone conversations and information given to the patient in the medical record to provide

for clear communication among all clinic staff.

• Provide medical advice based on established protocols
• Communicating patient concerns and relevant information to the appropriate healthcare provider for

further evaluation or treatment

• Processing prescription refills as directed by the provider
• Contact patients to discuss the results of laboratory test or imaging studies
• Identifying situations that require immediate medical attention and directing patients to the appropriate

emergency care facility

• Participate in professional development and assume responsibility for keeping knowledge of skills current
• During downtime utilize time wisely by assisting with clinic buckets in the EMR

Clinic Responsibilities-Float Nurse

• Ensures that exam rooms and patient accessible areas are safe and that likelihood of patient injury is

reduced

• Assures that examination rooms are always full and that patients are seen in an orderly and fair

manner

• Ensure that acutely ill or injured patients are triaged and seen first
• Explains delays and waiting times to patients and families

clear communication among all clinic staff

• Maintains knowledge of lab collection policy and procedures
• Performs quality controls for tests and documents results as per policy
• Monitors and records oxygen tanks monthly
• Checks AED monthly. Records activity
• Performs API QC during the year on all tests resulted at site
• Checks for outdates on supplies and medications on an ongoing basis
• Inventories medications upon receiving and disposing. Inventories, orders and manages the VFC

medications

• Documents accordingly
• Participates in professional development and assumes responsibility for keeping knowledge of skills

current

Office Responsibilities

• Answers telephone calls in a professional manner and refers patient problems to Practitioner
• Interact professionally with patients and families. Exhibits ability to prioritize and organize work
• Follows through on assigned tasks
• Participates in departmental performance improvement activities by collecting, analyzing, and reporting

data

• Knowledgeable of and compliant with clinic policies and procedures
• Exhibits cooperation and positive attitude and maintains a good working relationship with all clinic staff
• Completes incident reports and forwards to Practitioner when appropriate
• Completes routine equipment checks and stock supplies
• Orders supplies as needed
• Monitors, orders, and stocks exam rooms with supplies as needed

Full time/Day shift

80 hours/Biweekly