Patient Navigation and Care Coordinator

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

About the Position

The Patient Navigation & Care Coordinator (PNCC) plays a critical role in helping patients access timely, compassionate, and coordinated care across Hawaiʻi. Working closely with the Clinical Nurse Coordinator, case management, and health center teams, this position serves as a key resource for patients by coordinating travel logistics, facilitating care transitions, and building strong community partnerships that improve access to healthcare services.

The PNCC supports patients across all PPGNHAIK service lines, with particular attention to the time-sensitive coordination required for abortion care. This role also helps ensure seamless transitions to ongoing prenatal care through the Bridges to Prenatal Care program and strengthens the network of community providers and support organizations serving patients throughout the islands.

What You'll Do

As the Patient Navigation & Care Coordinator, you'll help remove barriers to care by coordinating patient travel, connecting patients with community resources, facilitating referrals and care transitions, and building relationships with healthcare and social service partners. You'll combine strong organizational skills, cultural responsiveness, and a patient-centered approach to ensure patients receive the support they need throughout their healthcare journey.

Key Responsibilities

Patient Navigation & Care Coordination

Guide patients through the care process by providing non-clinical navigation, scheduling support, and pre-appointment guidance.

Coordinate warm handoffs to community obstetric providers for patients participating in the Bridges to Prenatal Care program.

Ensure referrals, medical records, and care transition information are communicated accurately and efficiently.

Follow up with patients and partner organizations to help ensure successful connections to ongoing care.

Identify and escalate barriers that may impact access to services or continuity of care.

Travel & Logistics Coordination

Coordinate inter-island and same-island travel arrangements, including flights, transportation, and lodging when needed.

Serve as the primary logistics coordinator for patients traveling for abortion care and other services.

Connect patients with available practical support resources, travel assistance programs, and other funding opportunities.

Troubleshoot barriers such as transportation disruptions, weather delays, childcare challenges, and scheduling conflicts.

Partner closely with clinical teams to align patient travel needs with care schedules.

Community Partnerships & Resource Development

Build and maintain relationships with healthcare providers, community organizations, and social service agencies across Hawaiʻi.

Maintain an accurate and up-to-date referral network and resource directory.

Represent PPGNHAIK at community meetings, health fairs, and partner events as requested.

Identify opportunities to strengthen referral pathways and expand access to care for patients.

Collaborate with internal teams on outreach efforts, educational materials, and community engagement initiatives.

Program Support & Documentation

Maintain accurate documentation in electronic medical records and program tracking systems.

Monitor and report navigation, referral, and travel coordination outcomes.

Assist with insurance authorizations and other administrative processes as needed.

Participate in quality improvement initiatives, research projects, and program evaluation activities.

Contribute to a collaborative, patient-centered team environment.

Required Qualifications

Bachelor's degree in Social Work, Public Health, Human Services, or a related field preferred. Equivalent combinations of education and experience will be considered.

At least two years of experience in patient navigation, case management, community health, social services, or a related field.

Strong communication, organizational, and problem-solving skills.

Ability to manage multiple priorities and coordinate complex logistics with attention to detail.

Experience working with electronic medical record (EMR) systems.

Ability to build trusting relationships with patients, community partners, and multidisciplinary teams.

Comfort with occasional inter-island travel and flexible scheduling based on patient needs.

Preferred Qualifications

Experience in reproductive health, sexual health, maternal health, or community healthcare settings.

Experience coordinating referrals, care transitions, or patient support services.

EPIC or other healthcare information system experience.

Certified Patient Navigator, Community Health Worker, or similar certification.

Familiarity with Hawaiʻi's healthcare landscape and community resources.

Social work licensure (LCSW) or equivalent professional credential.

Bilingual or multilingual language skills.

What Makes You Successful

Passion for helping patients overcome barriers and access timely, compassionate healthcare.

Strong relationship-building skills with patients, healthcare providers, and community organizations.

Ability to coordinate complex travel, referral, and care-transition logistics with exceptional attention to detail.

Excellent communication, problem-solving, and customer service skills.

Cultural humility and an understanding of Hawaiʻi's diverse communities and healthcare needs.

Ability to remain calm, adaptable, and resourceful in a fast-paced, patient-centered environment.

Strong organizational and documentation skills, including proficiency with EMR systems and data tracking.

Commitment to Planned Parenthood's mission, health equity, and providing nonjudgmental, patient-centered care.

Salary Range:

Hawaii: $23.28-$34.92hourly

*Actual starting pay will be determined based on factors including, but not limited to, relevant experience, education, internal equity, geographic location, and the budgeted hiring range established for the position.

Location

This position will be based on Oahu but will require regular travel to other islands.

*Schedule will be determined around Healthcenter needs.

Position Type:

Full-Time 37.5 hours per week / Non-Exempt

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.

Other Information:

All our employees must present proof of receiving a current flu shot prior to their first day of employment.

What we expect from you:

That you adhere to our code of conduct, policies, procedures, and protocols.

That you always demonstrate a high degree of professionalism.

That you always support and model our customer service standards.

That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:

At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, and inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.

Equal Employment Opportunity:

PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.