Medical Assistant - Phlebotomy (HI)_Health Center

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

About this position

Under the supervision of the Health Center Manager, the Medical Assistant - Phlebotomy plays a vital role in delivering compassionate, high-quality reproductive and sexual healthcare services. This position supports patients and care teams by performing a variety of clinical, laboratory, and administrative responsibilities while ensuring an exceptional patient experience.

As a member of our health center team, you'll help create a welcoming, inclusive environment where patients receive nonjudgmental, patient-centered care. You'll work closely with providers and colleagues to support efficient clinic operations, coordinate patient care, perform laboratory services, and help patients access the care and resources they need.

What you’ll be doing

As a Medical Assistant - Phlebotomy, you'll serve as an important resource for patients throughout their healthcare journey. You'll provide clinical support, perform phlebotomy and specimen collection, assist with procedures, deliver patient education, and help ensure a smooth and efficient patient experience.

You'll contribute to a positive care environment by combining excellent customer service, strong clinical skills, and a commitment to Planned Parenthood's mission of providing equitable, accessible healthcare.

Key Responsibilities

Patient Care & Education

Provide compassionate, nonjudgmental, and patient-centered care to individuals seeking reproductive and sexual healthcare services.

Respond to patient inquiries and coordinate services with appropriate team members and departments.

Answer questions, provide reproductive and sexual health education, and connect patients with internal and community resources.

Utilize knowledge of birth control methods and reproductive healthcare services to educate and support patients.

Provide Planned Parenthood educational materials, informed consent documentation, and follow-up resources.

Clinical & Laboratory Support

Prepare patients for visits and procedures by collecting and documenting health information, vital signs, and visit-related data.

Perform phlebotomy procedures, venipuncture, specimen collection, processing, packaging, and documentation in accordance with agency, laboratory, and state standards.

Conduct laboratory testing and support quality control procedures while maintaining accurate records and logs.

Assist providers during clinical procedures, including abortion care (medication and procedural), vasectomies, colposcopies, LEEP procedures, STI testing, and other reproductive healthcare services.

Prepare, stock, clean, and maintain exam rooms and clinical spaces.

Follow universal precautions, infection prevention standards, sterile technique, and hazardous waste disposal procedures.

Administrative & Operational Support

Maintain accurate patient records and enter complete visit information into electronic systems.

Support efficient patient flow through communication with providers, clinicians, and health center leadership.

Identify and help resolve workflow challenges to support timely patient care and clinic operations.

Maintain compliance with HIPAA, OSHA, WISHA, CLIA, PPFA, and affiliate policies and procedures.

Ensure a safe, clean, and organized clinical environment.

Team Collaboration & Professional Development

Serve as a clinical resource and support collaborative teamwork within the health center.

Participate in staff meetings, ongoing training, competency assessments, and professional development opportunities.

Maintain required certifications, competencies, and assigned training.

Support organizational initiatives, quality improvement efforts, and research projects as needed.

Required Qualifications

High school diploma or GED equivalent.

Current National Medical Assistant Certification (CMA, RMA, CCMA, NCMA, or equivalent) OR 1 year of direct Medical Assistant experience

Experience performing phlebotomy, specimen collection, and laboratory-related duties.

Strong communication, organization, and customer service skills.

Ability to work effectively in a fast-paced, team-oriented healthcare environment.

Preferred Qualifications

2+ years of experience in a healthcare or outpatient clinical setting.

Phlebotomy certification and/or significant phlebotomy experience.

Experience working with Electronic Health Record (EHR) systems.

Knowledge of reproductive and sexual healthcare services.

Experience assisting with minor surgical and office-based procedures.

Bilingual language skills are a plus.

What Makes You Successful

You are passionate about providing equitable, patient-centered healthcare.

You are comfortable performing phlebotomy and laboratory-related responsibilities with accuracy and attention to detail.

You thrive in a fast-paced environment and can effectively manage competing priorities.

You communicate with empathy, professionalism, and respect.

You are detail-oriented and committed to ensuring accuracy in both clinical and administrative work.

You enjoy collaborating with others and contributing to a supportive, mission-driven team.

You are committed to advancing Planned Parenthood's mission of providing accessible, high-quality healthcare for all.

Salary Range:

Hawaii: $17.48 - $26.22 hourly

*Actual starting pay will be determined based on factors including, but not limited to, relevant experience, education, internal equity, geographic location, and the budgeted hiring range established for the position.

Location

Honolulu Healthcenter

Mon: 8:00AM - 4:00PM

Tue: 8:00AM - 4:00PM

Wed: 8:00AM - 4:00PM

Thr: 11:00AM - 6:00PM

Fri: 8:00AM - 4:00PM

Sat: 8:00AM - 4:00PM

*Schedule will be determined around Healthcenter needs. Healthcenter hours are subject to change.

Position Type:

Full-time - Non-exempt

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.

Other Information:

All our employees must present proof of receiving a current flu shot prior to their first day of employment.

What we expect from you:

That you adhere to our code of conduct, policies, procedures, and protocols.

That you always demonstrate a high degree of professionalism.

That you always support and model our customer service standards.

That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:

At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, and inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.

Equal Employment Opportunity:

PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.