Front Office Medical Assistant - St. Joseph, MI

Front Office Medical Assistant encompasses both administrative and clinical aspects of medical assisting. Front Office Medical Assistant provides patient support and communication by facilitating an exceptional patient experience to build and reinforce satisfaction, trust, and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Front Office Medical Assistant informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.

Responsibilities include:

Greets all patients and visitors in a professional and welcoming manner.

Obtains copies of insurance cards, driver’s license, authorizations, referrals, and other required appointment documentation and appropriately saves them in practice EMR.

Performs demographic and insurance validation, and informs patient of privacy policies and procedures.

Effectively communicates unexpected schedule delays to patients and assists with patient comfort should delays arise.

Collects patient co-payments, reconciliation charges and outstanding balances upon Check-In as well as submitting batches on a daily basis.

Keeps the reception and patient waiting areas clean and organized.

Schedules patient appointments/follow-up appointments in accordance with established policies and procedures.

Greets patients and answers phones.

Rooming patients for providers, collecting vitals and entering data into the EHR system.

Prepares, cleans, and maintains exam and treatment rooms, as well as supplies and equipment.

Perform other duties and responsibilities as required, assigned, or requested.

Qualifications

High School Diploma/Equivalency required.

Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations).

Current BLS certification for healthcare providers preferred; required within 90 days of employment.

1 year of experience preferred.

Ability to perform basic patient data entry into an electronic health record.

Skill in use of computer, calculator, copy machine.

Basic knowledge of correct English usage, spelling, and punctuation.

Basic knowledge of modern office practices, materials, and procedures.

Basic knowledge of medical examination, diagnostic and treatment room procedures.

Basic knowledge of insurance requirements and procedures.

Knowledge of medical terminology.

Comply with all HIPAA, OSHA, Compliance, and IT standards and policies.