ED Tech/Health Unit Coordinator(HUC) - 0.9FTE Nights

OMC Core Behavior Standards

Create Teamwork • Lead with Honesty & Integrity • Convey Compassion • Show Respect • Pursue Quality

Osceola Medical Center is committed to implementing these behavior standards as a foundation for how we hire, develop, and retain our team members. By intentionally selecting candidates whose values and behaviors align with these standards, we ensure that our mission is lived out every day, creating an environment where patients feel valued, respected, and confident that OMC is the place for all their healthcare needs.

Tentative Schedule

6p-6a, weekend and holiday rotation to be determined

Job Summary

The ED Tech/HUC provides cross-trained clinical and unit coordination support on night shift across the Emergency Department, Med/Surg, and Obstetrics. Under RN and clinician direction, this role assists with patient care, emergency response, communication, and patient flow. Assignments are prioritized with the Shift Supervisor and performed within verified competencies, applicable credentials, and OMC policy.

Qualifications

• Completion of a CNA, EMT, or medical assistant program, as accepted for the position by OMC.
• Current Basic Life Support (BLS) certification.
• Active Wisconsin CNA credential when required for assigned CNA duties; HR will verify credential requirements.
• Computer and electronic health record skills, medical terminology, accurate documentation, and professional communication.

Responsibilities Include

• Emergency Department Patient Care and Clinical Support:
• Obtain and document vital signs and approved point-of-care testing; promptly report changes or concerns to the RN.
• Assist with hygiene, mobility, toileting, positioning, transfers, comfort, and transport.
• Prepare rooms, patients, and equipment; assist with examinations and procedures as directed.
• Perform EKGs, blood draws, IV insertion, or catheter-related tasks only when authorized by OMC policy, appropriately delegated, and competency-validated.
• Assist with trauma activations, codes, emergency response, and patient transfers as trained.
• Clean and prepare rooms; maintain equipment, supplies, and readiness.
• Health Unit Coordination and Clerical Support:
• Answer calls, greet patients and visitors, and coordinate communication across ED, Med/Surg, and Obstetrics.
• Relay accurate, timely information to the care team while protecting confidentiality.
• Support admission, discharge, transfer, and other unit clerical workflows within assigned authority.
• Use the electronic health record to support patient flow, documentation, scheduling, and records processing.
• Maintain an organized work area and manage changing priorities.
• Inpatient / Med-Surg and Obstetric Support:
• Provide delegated patient care on Med/Surg and support Obstetrics as trained, credentialed, and assigned.
• Work with the care team to deliver respectful, age-appropriate care.
• Assist with observation, mobility, hygiene, feeding, and transfers as directed.
• Coordinate competing requests with the Shift Supervisor and RNs; escalate urgent patient needs promptly.

Communication, Safety, and Professional Responsibilities

• Follow OMC policies for infection prevention, patient rights, privacy/HIPAA, EMTALA, trauma response, and transfers as applicable.
• Maintain BLS, required competencies, and participation in emergency drills and training.
• Stay current with policies, communications, and assigned education.
• Demonstrate OMC core behaviors, sound judgment, teamwork, and clear communication under pressure.
• Perform other assigned duties within training, credentials, and authorized role.

Knowledge, Skills, and Abilities

• Knowledge of infection control practices and their impact on patient outcomes
• Knowledge of normal vital sign ranges for pediatric and adult patients
• Understanding of and adherence to:
• Patient Bill of Rights
• Vulnerable Adults Act
• EMTALA requirements
• Trauma Code processes
• Knowledge of emergency procedures and medical intervention techniques within scope of practice
• Knowledge of processes for transferring patients outside of OMC
• Ability to effectively participate in an interdisciplinary care team
• Demonstrated ability to manage stress in high-acuity environments
• Clear oral and written communication skills
• Maintains confidentiality in accordance with OMC policy and HIPAA
• Maintains required competencies and certifications

Physical Requirements for the Role

• Ability to stand and walk 8–12 hours per shift
• Occasional squatting, kneeling, and reaching to shoulder height
• Manual dexterity and visual/auditory acuity required for patient care activities
• Ability to lift independently up to 50 pounds
• Ability to push and pull up to 50 pounds
• Ability to lift over 100 pounds with assistance daily
• Uses a computer for EMR documentation 4 hours or more per shift

Why Join OMC?

At OMC, we don’t just hire for skills - we hire for behaviors that align with our mission. We invest in team members who are committed to making a meaningful difference in the lives of our patients and in the communities we serve.

Osceola Medical Center is an equal opportunity employer and is committed to creating an inclusive environment for all employees.