Administrative Assistant

Position Opening –

New Castle Self Directed Services Receptionist/Administrative Representative

Location: 61 Corporate Circle, New Castle, DE 19720

Easterseals Delaware & Maryland's Eastern Shore is seeking a detail-oriented, organized team player with strong administrative and customer service skills who is passionate about making a positive impact. The Self-Directed Services Receptionist/Administrative Representative serves as the first point of contact for inquiries about all Self-Directed Services (SDS) programs. This position provides information on how to access services, supports adult and pediatric camp services, and performs a variety of administrative and clerical duties.

If you're looking for an opportunity to use your skills in a role that directly supports individuals and strengthens our community, we'd love to hear from you. Apply today and make a difference!

Qualifications & Experience

• At least 3-5 years of experience operating a multi-line phone system or switchboard.
• At least 3-5 years of clerical or administrative support experience.
• Intermediate to advanced knowledge of Microsoft Excel
• Strong organizational skills with close attention to detail and accuracy
• Excellent problem-solving and analytical skills
• Sense of urgency with demonstrated ability to meet deadlines.

Job Duties include but not limited to

• Screen, direct, and transfer calls efficiently, minimizing hold times.
• Retrieve and respond to voicemail messages throughout the workday.
• Provide accurate information and direct callers to the appropriate Self-Directed Services (SDS) staff member.
• Vet new camp providers and obtain all required documentation.
• Monitor and track camp licenses, ensuring required documentation remains current and identifying upcoming expirations.
• Process all mail and packages assuring accuracy of distribution.
• Assist with other administrative duties as needed.

Preferred Qualifications

• High school diploma or equivalent required.
• Bilingual skills preferred but not required
• Knowledge of and sensitivity to the needs of individuals with disabilities.
• Familiarity with community resources, programs, and referral services.
• Understanding of Easterseals' mission, vision, and communication standards.
• Ability to comply with all local, state, and federal laws, regulations, and organizational policies.
• Commitment to maintaining health, safety, security, and confidentiality standards.

This is a full-time, in office, 40-hour a week position with daytime hours Monday- Friday 8am-4pm. The salary range for this role is based on experience in the field.

To apply, send resume and cover letter to Danielle Herring at dherring@esdel.org

What Easterseals Offers

• A welcoming environment filled with people who are passionate about our mission.
• Competitive wages and a comprehensive, affordable benefits package
• Retirement plan with company match up to 5%
• 12-paid holidays
• Generous PTO package including three weeks’ vacation after two years’ service.
• Mileage reimbursement
• Performance- based merit increases
• Student loan forgiveness qualifying organization
• Professional development opportunities

Easterseals is proud to create a diverse workforce and is an Equal Opportunity Employer. Visit https://www.easterseals.com/de/ to learn more about our CARF accredited programs. EEOE

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