Business Office Manager at Spring Arbor of Wilson

Bring your organization, attention to detail, and heart for serving seniors to Spring Arbor of Wilson!

We’re seeking a Business Office Manager to support our team and build meaningful relationships with residents and families in our 43-bed assisted living and 16-bed memory care community.

Enjoy a Monday–Friday, 9 a.m.–5 p.m. schedule, with some Manager-on-Duty weekend responsibilities. Candidates must have 1–5 years of relevant administrative experience; accounting and HR experience are highly preferred.

The Business Office Manager is responsible for coordinating and managing office and personnel functions for the Community and aiding the Executive Director (ED).

Areas of Responsibility

Process and manage resident accounts. Post resident payments daily onto the residents account, prepare deposits (balance cash to posting journal and bank deposits), take deposits to the bank daily, scan and send copies of deposit slips to St. Louis, assess monthly charges, generate statements, and collect all fees.

Account for move-in, move-out, transfer, charges, and collections. Send out resident billings. Process refunds and correspondence related to refunds. Charge guest meals, tray service, escort services, additional laundry, and maintenance requests to resident, enter rate changes, and verify accuracy of all charges on residents' account.

Oversee guest/associate meal program, tracking cash, and preparing deposit to reconcile to daily receipts. Work closely with Dining Services Director to ensure accuracy of monies collected, deposited, and coded into computer. Complete weekly and monthly reports for guest/associate meal activity.

Be point of contact for all associate relations to include complaints/concerns, corrective action, investigation, etc. Partner with Executive Director and Director Employee Relations on appropriate resolution.

Hire, train, schedule, supervise, and coordinate the activities of the Assistant Business Office Manager (ABOM) and Receptionist – where applicable.

Support all Human Resources functions if the Community does not have a HR Director – see additional job duties.

Other job duties assigned – see full job description.

Required Qualifications

Must be a minimum of 18 years of age.

Working knowledge of and comfort with Microsoft Office programs including Word, Excel, and Outlook is required.

Must have a positive Criminal Background Screening.

The Community is a drug free workplace, associates are subject to adherence to the Company Drug Free Workplace policy.

If assigned driving responsibilities, the associate must possess and maintain a valid driver’s license and an acceptable Motor Vehicle Record (MVR) in accordance with Company Fleet Safety standards. Driving duties are incidental to the primary responsibilities of this position and may be assigned based on business needs.

MVR reviews will be conducted at hire and periodically thereafter in accordance with Company policy. Associates who do not meet or maintain Company driving standards may be ineligible to perform driving duties; however, such determination will not automatically affect continued employment in the position where driving is not an essential function.

Preferred Qualifications

Minimum of one (1) year office-related experience preferred.

Must possess attention to detail, demonstrated decision making, self-motivation and teamwork skills.

Experience with payroll processing, accounts receivable & payable is a plus.

Knowledge of basic accounting principles with a minimum of one (1) year accounting experience preferred.