Behavioral Health Receptionist

Job Summary

The Behavioral Health Receptionist plays a vital role in supporting outpatient behavioral health care for established and incoming patients who need psychiatric or counseling services. This individual ensures a welcoming, organized, and compassion environment and links patients to his/her BH provider, assists with administrative and clerical duties, and supports patient behavioral health needs. The receptionist helps connect patients to services and resources while always maintaining confidentiality and professionalism. This is a position of trust and one of frontline support within our care team.

Communication

Good oral and written communication skills are required for this position. Information must be exchanged professionally and appropriately as well as documented in the patient care record. The person in this position must be able to communicate with the patients, staff, and others and to contribute to a positive BH healthcare environment. The ability to communicate in Spanish, Creole, or both is a plus but not required.

Key Responsibilities

• Act as the first point of contact for patients, providing a warm and welcoming environment in person and over the phone and providing quality customer service.
• Perform daily clerical functions including answering multi-line phones, scheduling appointments, and handling any inquiries for WFHC’s Behavioral Health services.
• Assist in keeping the office running efficiently by performing clerical duties, such as answering telephones, photocopying, faxing, documenting in patient care records, and communicating needs to the BH Program Manager and BH clinical care providers as needed.
• Ensure all patient information is captured into the current system being used for Electronic Medical Record during the check-in process.
• Obtains patient demographic and insurance information, verifies insurance eligibility in advance, and enters accurate information in the electronic health record.
• Collect and process payment due for visit and complete daily reconciliation process.
• Scan and upload necessary documents such as insurance cards, identification, referrals, and consent forms needed for care.
• Work with insurance plans and clinicians to obtain preauthorization of medications and/or services in accordance with payer guidelines.
• Assist BH psychiatric treatment services when scheduled including measuring and recording patient vitals (blood pressure, pulse, temperature, weight, etc.) per clinic protocols and ensure all vitals are entered accurately into the EMR and communicated to the care team in a timely manner.
• During treatment days, observe patients for any signs of distress or immediate behavioral health concerns and report findings to the BH psychiatric provider promptly.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains professional behavior and attitude towards patients, visitors, and coworkers.
• Ensure reception, waiting, and common areas are clean, organized, and stocked with necessary supplies.
• Perform other duties and responsibilities as assigned.

Education & Training

• High school diploma or GED required.

Experience

• 1 year experience medical front office or behavioral health setting (Preferred)

Benefits

• Access to employee/family healthcare coverage, including medical, dental, and vision.
• Paid time off including sick leave, personal leave, vacation leave, bereavement leave, and holidays.
• EAP program.
• A supportive and collaborative work environment focused on client well-being and staff support.
• Inclusion into a knowledgeable and highly respected healthcare team.
• IT technical support is available to WFHC employees within the work week.
• Beautiful offices with state-of-the-art technology and dedicated Behavioral Health providers.

Requirements

• Level 2 background clearance required.
• Proof of immunizations for MMR, HEP B vaccination, and either a history of chicken pox (varicella), or documentation of the varicella vaccine, and a PPD Test at time of hire.

WFHC reserves the right to change or modify the job description, including but not limited to Major Responsibilities, Education, Certification, and Physical Requirements.

WFHC is an EOE.