Referral Specialist (RN or LPN) - Sign on Bonus!!!!

THIS POSITION IS ELIGIBLE FOR A SIGN ON BONUS!!!

(Must have two years of home health experience to qualify. Terms and Conditions apply.)

The VNA is seeking a full-time Referral Specialist (RN or LPN) to work in our Vero Beach office. This position will coordinate and process appropriate home health and hospice referrals assisting in continuity of care. Navigate through partnering facilities, such as the hospital’s case management department and/or with other facility personnel to support next steps for continuation of care. Utilize broad knowledge of community resources to also assist with community referrals as well as educating others about the services the VNA provides. Incorporate and demonstrate the Core Values of the VNA – Integrity, Collaboration, Accountability, Respect, and Excellence at work and whenever representing the VNA.

Responsibilities

Work and plan through the hospital and other care facilities case management department and with personnel of the facility to coordinate VNA home health.

Obtain thorough collection of data and complete appropriate referral intake form for appropriate company. Obtain appropriate insurance or fee status information for all patients and submit to appropriate finance department personnel.

Involve patient, significant others, hospital personnel and physicians in active and appropriate home care planning.

Notify VNA office regarding admissions and coordinate any services available through VNA that the patient will need.

Obtain necessary third-party payor information for billing department and obtain necessary financial information for patients being admitted to Hospice House.

Notify Schedulers and Patient Care Managers of outpatient surgical patients as well as care team and appropriate physician liaisons of potential hospitalized patients.

Interact with representatives in coordinating durable medical equipment and/or home IV therapy for patients.

Serve as the agency representative to health institutions and agencies in the community to enhance community education.

Participate in QA activities as assigned, such as utilization review committee.

Cover phone in referral center and assist with processing of referrals, as required.

Follow protocol of facility to properly access patient records while complying with HIPAA and confidentiality standards

Provide orientation of new staff to referral center when assigned.

Attendance in required meetings.

Navigate and process incoming faxes via FORCURA and incoming referrals via NAVI and Careport, along with possible future computer programs as needed by the agency.

Display a working knowledge of HCHB workflow involved for intake department.

Qualifications

Current RN or LPN license in the State of Florida

Previous home health experience preferred

Basic computer skills required