Patient Representative - Audiology

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Closing Date:

12/04/2026

Type of Position

Clinical Staff - Nursing

Job Type

Regular

Work Shift

Day Shift (United States of America)

Sponsorship Available

No

Institution Name

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks ( available for benefits eligible positions only ):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu .

Department

ICE | SUSL Audiology Clinic

Department's Website:

Summary of Job Duties

The Patient Representative works under general supervision and provides counseling on insurance coverages and financial obligations, scheduling, pre-certifications, and referrals. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high-risk pre-certifications, developing and implementing denial avoidance plans, and producing reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions.

Qualifications

Minimum Qualifications

• Bachelor’s Degree OR Associate degree with two (2) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR High School Diploma/GED with four (4) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center.

Preferred Qualifications

• 4 Year / Bachelors Degree in Healthcare or a related field
• Certified Healthcare Access Associate

Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

Qualifications Equivalencies:

Additional Information:

Responibilities

• Conducts insurance verification and benefit explanation by running eligibility on patients for all outpatient and inpatient procedures.
• Performs authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals.
• Enters benefit and authorization information input onto referrals.
• Responsible for the reconciliation of daily deposit and batch POS dollars, and completion of deposit agreement.
• Collects and posts payments, issues receipts, and manages the change fund.
• Counsels patients on any and all related financial information such as hospital discounts and reviewing Medicaid screening.
• Monitors patient balances using the matrix payment method. Provides pre-counseling for patients regarding the payment expectations for service.
• Responsible for various maintenance reports such as bogies and registration denials.
• Performs other duties as assigned.

Salary Information:

Commensurate with education and experience.

Required Documents to Apply:

License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Special Instructions to Applicants

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

Annual TB Screening, Criminal Background Check, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

N/A

Frequent Physical Activity

Feeling, Grasping, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sharps, Sitting, Standing, Stooping, Talking, Walking

Occasional Physical Activity

N/A

Benefits Eligible

Yes