Front Desk Receptionist – Part-Time (Night Shift)

Front Desk Receptionist – Part-Time (Night Shift)

Real Hospitality. Real Purpose. Real Work-Life Balance.

Touchmark on West Prospect | Appleton's Leading Full-Service Senior Living Community

Pay: $17.50 – $18.79/hour, plus a $1.00/hour Night Shift differentialClassification: Non-Exempt (Eligible for Overtime)Schedule: Part-Time | Night Shift (10:00 p.m. – 6:00 a.m.) | Rotating weekends

Touchmark on West Prospect is Appleton's leading full-service senior living community, dedicated to enriching the lives of residents and their families through exceptional hospitality, service, and care. We are seeking a dependable, professional, and customer-focused Front Desk Receptionist to join our overnight team.

As our Night Shift Front Desk Receptionist, you'll provide a warm, welcoming presence while helping ensure the safety, security, and comfort of our residents and community. Whether answering a resident's question, greeting a late-night visitor, or responding to an overnight need, you'll play an important role in creating peace of mind for everyone who calls Touchmark home.

Why You'll Love This Role

Competitive pay plus a $1.00/hour Night Shift differential

On-demand pay to access your earnings as you earn them

Meaningful work supporting residents and their families overnight

Calm, professional work environment where customer service matters

Affordable on-site meals

401(k) with company match

Paid holidays, including double-time pay when you work a holiday

Tuition reimbursement and scholarship opportunities

Supportive team culture built on Touchmark's values of Excellence, Teamwork, Hospitality, Integrity, and Compassion

What You'll Do

Welcome residents, families, guests, and vendors with professionalism and hospitality

Answer and direct incoming telephone calls promptly and courteously

Respond to resident questions and coordinate service requests

Monitor emergency call systems and respond appropriately

Perform overnight security rounds, perimeter door checks, and monitor building access

Assist with mail, packages, and other overnight administrative duties

Maintain a clean, organized, and welcoming front desk area

Support residents and team members while helping ensure a safe and secure community throughout the overnight hours

What We're Looking For

High school diploma or equivalent

Receptionist, hospitality, customer service, or administrative experience preferred

Outstanding customer service and communication skills

Professional, friendly, and dependable demeanor

Ability to multitask and remain calm in a fast-paced environment

Basic proficiency with Microsoft Office and standard office equipment

Ability to maintain confidentiality and exercise good judgment

Availability to work overnight shifts and a rotating weekend schedule

This is more than a front desk position - it's an opportunity to provide reassurance, exceptional hospitality, and peace of mind for residents and families while helping create a safe, welcoming community every night.