Patient Coordinator

EEOC Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Summary

The Patient Care Coordinator coordinates and supports the patient care journey from initial intake through follow-up, ensuring a smooth, efficient, and patient-centered experience.

Supervisory Responsibilities

• No

Duties/Responsibilities

• Welcomes clients and visitors in person or on the telephone and answering or referring inquiries.
• Serves clients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Optimizes clients’ satisfaction by scheduling appointments in person or by telephone in a timely and efficient manner.
• Keeps client appointments on schedule by notifying provider of client’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Maintains client record by obtaining, recording, and updating personal and financial information.
• Collect, process and record client payments.
• Helps clients in distress by responding to emergencies.
• Processes incoming mail.
• Maintains operations by following policies and procedures, reporting needed changes.

Required Knowledge, Skills, and Abilities

• Excellent interpersonal communication skills and relationship skills to effectively work with a variety of people and personalities, including developing relationships with vendors and staff.
• Fluency in English and another language is a preferred qualification but not required.
• Ability to plan, prioritize, coordinate, and manage own work.
• Possess effective verbal communication skills to answer telephone professionally and to communicate clearly with clients and staff in person.
• Possess effective writing skills to communicate professionally to people inside and outside the organization.
• Works as an effective and proactive team-player; understands the importance of supporting the office, clients, and co-workers.
• Protects client’s rights by maintaining confidentiality of medical, personal, and financial information.
• Ability to ensure accuracy of medical records.

Requirements

Education and Experience

• Two-year technical college diploma or equivalent education and experience preferred.
• Five or more years of administrative work experience.
• Knowledge of and experience in mental health environment a plus.

Physical Requirements

• Hear and speak to use telephone and communicate with people inside and outside the office.
• Sit at a desk for extended periods of time and perform long hours of work sitting at a computer.
• Apply manual dexterity and visual acuity for computer keyboarding and office equipment use and light maintenance.
• Visual ability to review detailed schedules and information.
• Physical ability to move around office area repeatedly throughout the day.

Work Environment

This position is based in an on-site mental healthcare office environment and requires working five days per week, including a regularly scheduled late shift.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits & Perks

• Health & Wellness:
• Medical, Dental, and Vision insurance
• Employee Assistance Program (EAP)
• Financial & Retirement:
• 401(k) & Roth retirement plans
• Income Protection & Insurance:
• Life Insurance
• Long-Term Disability (LTD)
• MNPL & MNPFLA disability coverage
• Supplemental benefits available through AFLAC and Principal
• Paid Time Off (PTO):
• Generous PTO package
• 2 floating holidays
• 9 paid holidays