Client Care Manager / Coordinator

About the Role

Build relationships. Lead exceptional care. Make a difference every day.

Join Right at Home East Bay and own the client experience - from the first family conversation and in-home assessment through ongoing care, caregiver support, and quality oversight.

This is an inside, client-facing role. Our business development builds referral relationships. You own every family once they reach us, from first call to long-term care. This is uniquely suited for someone who thrives on connecting with families and caregivers, solving problems with urgency, and managing the details that keep quality care running smoothly. If you are warm, organized, and motivated to grow in a purpose-driven, people-first culture, this is your opportunity to build a career with real impact. We're hiring one person at the level that fits them, from Care Coordinator to Care Manager.

Benefits

• Health wellness, dental, and vision
• 401(k)
• Paid vacation/PTO and sick time
• Mileage reimbursement
• Company laptop, phone allowance, and the tools
• Mentorship, training, and a career path
• Collaborative, mission-driven culture where your work truly matters
• A growing local team backed by national resources - and heart

About Us

As part of Right at Home, a global leader in home care since 1995 with over 330 million hours of care delivered worldwide, Right at Home East Bay proudly serves the Lamorinda, Diablo Valley, Tri-Valley, and Tracy/Mt House.

We are a proud recipient of the 2026 “Great Place to Work®” award. Our mission is simple yet powerful: to improve the quality of life for those we serve. With a rapidly aging population, your work here has a direct and meaningful impact every single day - and because we specialize in higher-acuity care, the people we help need us most.

What You’ll Do

The responsibilities below describe the general nature and level of the role and are not an exhaustive list. Duties may shift with the needs.

Client Care & Coordination

• Conduct in-home consultations, assessments, and caregiver supervisory visits
• Nurture strong, trusting relationships with clients, families, and care partners
• Build and manage individualized care plans and review them with caregivers for first visits
• Coach & support caregivers in the field, and serve as a calm, confident point of contact for families
• Communicate changes and progress to families, and ensure care plans are followed and quality stays high
• Document visits, coaching, and client updates in WellSky and company systems
• Prepare client binders and maintain accurate physical and digital records
• Spot when a client’s needs change, like after a hospital stay or a decline, and recommend care-plan updates
• Run client and family satisfaction check-ins and act on what you hear.

Inside Sales & Inquiry Follow-Up

• Answer inbound inquiries with empathy and professionalism, and complete Initial Call Screens and Client Inquiry Records
• Understand each family’s needs, recommend solutions, and send timely follow-up by phone, email, and text
• Schedule and conduct in-home consultations and track progress toward care starts and conversions

Team & Operations Support

• Standby to provide direct client care for urgent call-offs
• Partner with our scheduling team to coordinate shifts, supervisory tasks, and smooth onboarding of new clients
• Serve as cross-trained backup for scheduling using WellSky during peak periods or absences
• Assist our recruiter with caregiver hiring touchpoints and help with urgent staffing situations as needed
• Design operational systems, and workflows. Predict, develop and refine operational systems, workflows, and compliance processes.
• Contribute to margin and labor-compliance goals
• Participate in the on-call/urgent response rotation
• Meet/exceed care-quality, conversion, and retention KPIs

Expanded Scope - for a Care Manager–level hire

These apply to a Client Care Manager–level hire. Coordinator-level candidates are not expected to own them on day one - they are the growth path.

• Lead, coach, and develop the care coordination and scheduling team
• Partner directly with ownership on growth strategy, staffing, and team planning
• Own care-quality, conversion, and retention KPIs

What Makes You a Great Fit

• Warm, compassionate, confident communicator who is proactive and organized
• Comfortable juggling calls, follow-ups, visits, and scheduling in a fast-paced environment
• A problem solver who makes people feel heard and valued - and then offers solutions
• Motivated to grow in a purpose-driven, people-first, performance-driven culture

Qualifications

Required

• 2+ years of experience in care coordination, client services, case management, or inside sales in home care or healthcare
• Excellent verbal and written communication skills
• Comfortable with technology, including WellSky (formerly ClearCare), Zoho CRM, and AI tools
• Resides in our service area and able to work onsite and drive across our territory
• Valid driver’s license, insured vehicle, and availability for on-call support
• Registered on the Home Care Aide (HCA) Registry, or able to complete registration (LiveScan background check, TB clearance, and required entry-level training)

Preferred / A Plus

• CNA, HCA, HHA, or hands-on caregiving, case management and social work experience
• Prior team leadership or home-care operations management experience
• Familiarity with higher-acuity care needs, and home-safety assessment
• Bilingual (Spanish, Tagalog, Cantonese, Mandarin, Hindi, etc.)
• Knowledge of common medical terminology

Compensation & Schedule

• Pay: $21.5–$36 per hour , depending on experience, qualifications, and level of responsibility.
• Schedule: Monday–Friday + flexibility to support on call and operational needs

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