DME Tech / Athletic Trainer

Position Summary

The Durable Medical Equipment (DME) Technician supports the daily operations of the DME program and collaborates with Medical Assistants in delivering patient care. While the DME Technician has a primary work location, travel to other clinic sites may be required as needed.

$5,000 sign-on bonus!

Key Duties and Responsibilities

The key duties and responsibilities of the DME Technician include, but are not limited to:

Brace fitting and application

Inventory and product management, including monthly inventory counts

Clinical coordination

Prior authorization processing

Daily DME reporting support

Casting and splinting assistance

Insurance and billing coordination

Documentation and regulatory compliance

Patient communication and customer service

Contributing to the development and growth of the expanding DME program

Adhering to OSHA safety standards and HIPAA regulations

Maintaining compliance with all company policies and procedures

Assisting Medical Assistants with tasks including patient rooming, direct patient care, phone calls, faxing, and equipment maintenance, as applicable

Assisting with medical supply ordering as needed

Performing other duties as assigned

Education/Experience

Current Medical Assistant registration or certification in Washington State required (may be obtained upon hire)

NATA-BOC Certified with a current WA State License strongly preferred

1-3 years of experience using DME in a clinical setting strongly preferred; recent ATC graduates welcome

Valid driver’s license

Desired Qualities

Attention to detail

Professional patient-facing demeanor

Persistence and follow-through

Strong communication skills

Organizational skills

Integrity and a compliance-oriented mindset

Problem-solving ability

Ability to work independently

Self-starter mentality

Sound judgment and discernment

Knowledge, Skills and Abilities

Maintains strict confidentiality in all aspects of work

Demonstrates strong computer proficiency

Communicates effectively and clearly in written, verbal, and non-verbal forms

Conducts professional and effective phone communications

Responds to inquiries and requests from patients, physicians, and colleagues in a timely manner

Educates patients, family members, and coworkers clearly and effectively

Adapts well to changes in work volume and shifting priorities

Remains calm and effective in emergency or unforeseen situations

Manages multiple tasks simultaneously

Prepares and maintains accurate records, writes reports, and responds to correspondence

Reads, interprets, and evaluates written and verbal information for accuracy and completeness

Applies knowledge of medical safety practices and evaluates existing safety standards

Follows all organizational policies and procedures

Treats all individuals with respect and professionalism

The following competencies will be developed through structured on-the-job training. Employees are expected to demonstrate proficiency in each area following the completion of their training period:

Accurately measuring functional braces, both custom and off-the-shelf (OTS)

Presenting bracing options to physicians and guiding patients through the selection and fitting process

Correctly fitting off-the-shelf bracing products

Maintaining current knowledge of bracing and DME products, technologies, and best practices

Applying and modifying braces and DME products to meet individual patient needs

Work Environment/Physical Demands

This role regularly requires:

Prolonged periods of standing

Lifting up to 50 lbs

Squatting and kneeling

Assembling DME items

Sitting at a computer workstation

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.