Intake Coordinator - Men's Campus

We transform lives.

Phoenix Rescue Mission is a place of hope, healing, and new beginnings for men, women, and children facing with hunger, homelessness, addiction, and trauma. We follow Christ’s example of servant-leadership and teamwork in our ministry of rescue and restoration. We are a community who values and celebrates one another and we strive toward excellence together as a certified Best Christian Workplace. At this moment, God is doing important and incredible things at Phoenix Rescue Mission. Do you want to be a part of it?

WHO WILL LOVE THIS JOB

• A chameleon, you can adapt quickly to any situation and will maintain your composure in difficult circumstances.
• An efficient worker, you have top-notch organizational skills and can keep multiple plates spinning in the air.
• A highly empathetic person, you find joy in connecting with people and show compassion to them as they seek help.
• A calm presence, you stay composed under pressure and know how to help people feel heard during difficult moments.
• A committed Christian, you are energized by spreading God’s Word and growing His Kingdom.

YOUR TOP RESPONSIBILITIES

• Conduct phone screens to determine prospective clients' eligibility for the RAP Program, gathering detailed information to support appropriate placement.
• Complete intake appointments, including obtaining required documentation, releases, and consent forms while ensuring accurate and timely data entry into the Mission's database.
• Schedule case management appointments and other follow-up services to support a smooth transition into care.
• Conduct property searches and urine analyses in accordance with program policies and procedures.
• Connect clients with appropriate community resources and coordinate external referrals when program eligibility requirements are not met or different levels of care are needed.
• De-escalate crisis situations and communicate effectively with clients, families, and team members to promote positive outcomes.
• Build collaborative relationships with community providers and internal teams to ensure continuity of care and service delivery.
• Demonstrate understanding and comply with all relevant legal, regulatory, and compliance requirements, company policies and procedures, and the Code of Ethical Conduct.
• Follow the Mission’s Statement of Faith and lifestyle and adhere to the Mission’s employee policy manual and guidelines set forth by the CEO.
• Lead or participate in devotions, prayers, or other organizational activities that promote a credible Christian witness and lifestyle.
• Perform other duties within scope as assigned.

Requirements

WHAT YOU SHOULD HAVE

• High school diploma or GED required. Bachelor's degree from an accredited university or college in social work, sociology, psychology, counseling, or a related social service field preferred.
• Minimum of one (1) year of experience in social services, intake, behavioral health, customer service, or a related field required.
• Previous experience in intake, scheduling, and coordination of care is strongly preferred.
• Certification in Peer Support is highly desired.
• Proficient in Microsoft Office software.
• Program database experience preferred.

WHAT WE OFFER

• Life-giving work that transforms the cities we serve
• Caring and supportive environment
• Generous health, dental, and vision benefits
• 401(k) match program
• Robust paid time off program
• 12 paid holidays annually plus your birthday off

Phoenix Rescue Mission is an equal opportunity employer consistent with its rights as a religious not-for-profit organization to exercise employment preferences for members of the Christian faith. Employees must affirm their alignment with the Mission's Statement of Faith and adhere to the Mission's employee policies and guidelines as set forth by the CEO.