Triage On Call LPN or RN - Toledo, OH

It's fun to work in a company where people truly BELIEVE in what they're doing!

Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job.

Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.

The On Call/After Hours LPN or RN is responsible for responding to clinical and non-clinical situations after normal business hours during the evenings, nights, weekends, and holidays by contributing to the skilled nursing assessment, interventions, and supportive care for hospice and home health patients and their families to meet the plan of care for each patient and deliver quality care, ensuring compliance in accordance with company standards and federal, state, and local standards, guidelines, and regulations.

Essential Activities and Tasks

Care Management and Service Delivery - 85%

• Triages calls to hospice and home health agency from patients and caregivers. Ensures an accurate identification of patient needs and reviews and follows the comprehensive care plan that addresses those needs. Follows current hospice and home health nursing professional standards of practice and agency approved protocols.
• Makes timely home/facility visits to observe and report any change in patient condition, review and contribute to the plan of care, and collaborates with RN or physician to modify plan of care based on effective and timely review of patient and family needs.
• Communicates with other health care providers and families about changes in condition and patient needs.
• Demonstrates knowledge of pain management and symptom control, educates patient/family on physical, emotional and psychosocial aspects of care, disease process, symptom and pain management, and signs and symptoms of death.
• Provides for accurate administration and evaluation of medication, management of medication orders, and delivery of medication to patient in a timely manner within the LPN scope of practice.
• Communicates response to triage and patient care information in a timely manner to hospice team and attends Hospice Interdisciplinary Group meetings. Communicates response to triage and patient care information to home health team in a timely manner.
• Commitment to excellent customer service for internal and external customers.
• Informs Clinical Supervisors, Administrator and/or Executive Director of any high risk or critical issues in a timely manner.

Quality and Compliance Management - 10%

• Documents patient and family care and necessary treatment modalities to provide current and accurate patient records through use of electronic devices and paper/chart documentation in accordance with company standards and federal, state, and local standards, guidelines, and regulations.
• Maintains knowledge of and compliance with requirements of regulatory agencies, accrediting bodies, third party payers, and HIPAA standards.
• Remains current in knowledge and practice of home health, hospice and palliative care standards and regulations.
• Responsible for chart audits and compiling of quarterly measures.

Operations Management and Administration - 3%

• Collaborates with the hospice team, home health team, and physicians to meet the comprehensive needs of patients and their caregivers and families.
• All patient level of care changes will be assessed and completed by an RN or physician.

People Management and Development - 2%

• Collaborates with other disciplines and directs patient caregivers/family members in carrying out necessary changes in patient’s plan of care based on RN delegation of assessment of needs and/or evaluation of effectiveness of plan of care.

All other duties as assigned

Qualifications

Education

• Current unencumbered license for the state of Ohio to practice as a Licensed Practical Nurse (LPN) or Registered Nurse (RN) required.

Experience

• Three years experience in acute care, medical-surgical, oncology, or geriatric nursing required.
• Experience in a Medicare-certified home health and hospice agency preferred.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.
• Proficiency with electronic medical records (EMR) preferred.

Other Requirements

• Must be able to read, write, speak, and understand the English language.
• Must possess a valid driver's license and acceptable driving record. Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.

Working Conditions and Special Requirements

• Sitting - Up to 4 hours/day
• Standing - Up to 8 hours/day
• Walking - Up to 6 hours/day
• Lifting, transferring, pushing or pulling patients or equipment/supplies - Up to 50 pounds
• Driving - Up to 6 hours/day
• Work weekends, evenings, and holidays - Required
• On-call availability - Flexible hours as assigned
• Subject to falls, burns from equipment, odors, and cuts - Work day
• Subject to patients with various disease processes - Occasional
• May be exposed to infectious waste, disease, conditions, etc. including exposure to the AIDS and Hepatitis B viruses - Work day
• Risk Category for Exposure to Bloodborne Diseases - I