Imaging Support Specialist

Performs a variety of receptionist and clerical duties associated with the Diagnostic departments operation

under the supervision of the Diagnostic Manager. Communicates with all disciplines to coordinate the activities

of the departments.

Responsibilities

Schedules tests, procedures, and appointments.

Prepares and maintains an accurate clinical department records.

Organizes the daily schedule for patient testing.

Handles department communications, functioning as a receptionist, greeting patients and visitors, and

handling telephone communications.

Communicates with patient care team members to facilitate the exchange of information to plan for

patient care services.

Qualifications

H.S. Diploma or equivalent

Effective communication skills, both verbal and written

Solid computer skills

Medical Terminology preferred

Strong organizational skills

Professional demeanor

Ability to set priorities and work independently as well as in a team

Ability to receive and carry out directions

Title

Imaging Support Specialist

Summary

Provides exceptional customer service while facilitating and performing scheduling coordination and other administrative functions to ensure high-quality imaging services are accurately provided. Communicates with patients, providers and outside services to ensure appropriate order, patient history and authorizations are obtained for all diagnostic exams. Assists in patient preparation, prepares orders, prior authorizations and prepares images for transfer, maintain records and files.

Compensation

We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The hourly wage range for this position is $19.49–$27.51.

Key Accountabilities

• Performs complex care coordination scheduling for multiple modalities, providers, and area schedules. Schedule Imaging exams and procedures for a wide variety of customers including internal and external providers. Review orders for adequate exam indication, consulting with technologists and providers as needed to ensure all required information is captured.
• Prepares and maintains an accurate clinical record and partners with clinical staff and patients to provide exam prep instructions and obtain patient questionnaires.
• Obtain prior authorizations timely utilizing multiple programs and documenting within all information systems.
• Coordinate the patient schedule for multiple modality areas, communicating schedules with staff, radiologist, and procedural providers. Proactively identify solutions for issues that hinder service delivery and collaborate with all stakeholders for optimal resolution.
• Facilitate department communications, functioning as a receptionist, greeting patients and visitors, and handling telephone communications for CD requests, orders, technologist messages.
• Communicate with multidisciplinary health care team members to facilitate the exchange of information needed to secure services or plan for patient care
• Maintain an orderly and professional environment in the work area in order to assist members of the health care team. Manages multiple tasks and modes of communication (telephone, email, Jabber, etc.) to efficiently coordinate information exchange to ensure services are provided accurately and timely.
• Orient, train and mentor new employees

Required Qualifications

• High School Diploma or Equivalent, 2 to 5 years of complex clinical scheduling experience
• Must be enrolled in NH+C RQI program for BLS certification and complete the requirements within 90 days of enrollment. Must remain current (complete quarterly assignments prior to the end of each calendar quarter).
• Initial Crisis Prevention Certification (CPI) within six months.
• Workplace Violence education in New Employee Orientation and annually thereafter
• Must be able to speak, read, and write English proficiently to ensure safe and effective communication in a healthcare environment.

Preferred Qualifications

• Associates degree
• 5 to 7 years of experience scheduling and/or supporting complex services in a healthcare setting

Schedule

• 80 hours per two-week pay period (1.0 FTE)
• Monday–Friday, varying shifts, 6:45 AM–3:15 PM, 7:30 AM–4:00 PM, 8:30 AM–5:00 PM
• Schedules are typically arranged in a two-week block; however, flexibility is required to accommodate departmental needs and staffing coverage.

Benefits

• Paid Time Off accrued starting on first paycheck
• Medical, Dental, and Vision (discount plan) coverage
• Flexible Spending Accounts
• Life, AD&D, and Disability Insurance
• Pension Plan ( PERA ) with 7.5% employer match
• Optional 457(b) Retirement Plans
• Tuition Reimbursement
• Loan Forgiveness Eligibility – PSLF + MN state programs for qualifying roles
• Employer-Provided Certifications + Continuing Education
• Additional perks: Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy items

About Us

Northfield Hospital + Clinics is a trusted, independent healthcare system with more than 1,000 employees. We’re recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact. We’re proud to be named to Becker’s 2025 list of "100 Great Community Hospitals." Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon - along with Urgent Care locations in Northfield, Lakeville, and Farmington. We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota.

Whether you're just starting your career or bringing years of experience, you'll find meaningful opportunities, supportive teams, and a chance to make a real difference here.

*This posting is not a complete list of duties or responsibilities. Job functions, schedules, and terms of employment may change in accordance with applicable laws, policies, and agreements.