Front Desk, Intake Coordinator
How this pay compares
This posting does not state an hourly rate. Open medical receptionist jobs in Ohio post a median of $16.86 an hour, the middle half $15.06–$17.88, across 22 jobs that state their pay. Medical receptionists employed in Ohio earn a median of $17.27 an hour (source: BLS Occupational Employment and Wage Statistics), according to the Bureau of Labor Statistics (May 2025) (source: BLS Occupational Employment and Wage Statistics).
Patient access, front desk and medical coding jobs in our research
- How long these jobs stay listed: Median days to removal 13.0 days · Still listed at 7 days 63.5%
- Applicant demand per open job on this site (1.00x is the average job): Index 4.77x · Clicks 214
- How often these jobs state their pay: Jobs stating any pay 46.9% · Stating an hourly rate 41.8%
From every open job we read and every apply click on this site, as of 5 Nov 2026. Every figure for Patient access, front desk and medical coding jobs
About the job
Company Overview:
New Day Recovery (NDR) is a premier detox and substance abuse residential facility located in Niles, Ohio. We're dedicated to transforming lives through comprehensive and compassionate addiction treatment services. Our mission is to provide personalized care that addresses the unique needs of each individual, empowering them to achieve long-term recovery and a brighter future.
Shift: Variable, mostly evenings and weekends
Position Overview
We are seeking a compassionate, professional, and organized
Front Desk, Intake Coordinator to join our growing behavioral health and substance use treatment team.
This position serves as the first point of contact for clients, families, referral sources, and community partners. The ideal candidate is welcoming, detail-oriented, able to multitask in a fast-paced environment, and passionate about helping individuals seeking recovery services.
Responsibilities
- Greet clients and visitors in a professional and welcoming manner
- Answer and direct incoming calls while maintaining confidentiality
- Support intake and admissions processes
- Collect and enter demographic, insurance, and referral information into the EMR system
- Explain intake paperwork and program expectations to clients and families
- Maintain accurate intake logs, documentation, and front desk records
- Coordinate communication between clinical, medical, and administrative teams
- Provide compassionate support to individuals in emotionally sensitive situations
- Maintain HIPAA and confidentiality standards
Qualifications
- Must be at least 18 years of age
- High School diploma or GED
- Successful completion of BCI/FBI background check
- Successful completion of pre-employment drug screen
Skills and Abilities
- Previous healthcare, behavioral health, medical office, or customer service experience preferred
- Experience with EMR/EHR systems preferred
- Strong communication, organizational, and multitasking skills
- Ability to remain calm and professional in fast-paced or emotionally sensitive situations
- Proficiency with Microsoft Office and standard office technology
Benefits
- Medical, dental and vision benefit programs
- 100% company paid life insurance plan
- Paid Time Off (PTO) begins accruing immediately upon first day of work
EEO/DRWP
From New Day Recovery's job posting, checked 5 Nov 2026. The employer's own page is the final word on requirements and availability.
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About New Day Recovery
New Day Recovery hires mental health staff, front-office staff and medical assistants in Niles, Austintown and Newton Falls in Ohio.
Hires in OhioPay on its listings: 9.1% of its open jobs state an hourly rate
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