Medical Receptionist

McIver Clinic has been a trusted leader in urological care in Jacksonville since 1921. With multiple locations throughout the greater Jacksonville area and more than 27 providers, we deliver compassionate, patient-centered care across the full spectrum of urology, from minimally invasive procedures to complex surgery and oncology.

The Medical Receptionist is responsible for greeting patients, answering incoming calls, checking patients in and out, verifying demographic and insurance information, confirming referrals, and assisting with general front office duties. This position requires strong customer service skills, attention to detail, and the ability to handle confidential patient information appropriately.

Essential Functions

• Greet patients and visitors promptly and professionally upon arrival.
• Answer incoming phone calls, direct calls to the appropriate departments, and relay messages to staff.
• Check patients in and out for scheduled appointments.
• Collect and verify patient demographic and insurance information, updating records as needed.
• Confirm referrals and assist with obtaining necessary patient documentation.
• Provide general assistance and respond to patient and visitor inquiries.
• Maintain a clean, organized, and presentable reception area and waiting room.
• Monitor visitor access and ensure individuals are directed to the appropriate areas of the practice.
• Maintain front desk supplies and assist with general administrative tasks.
• Communicate effectively with patients, providers, and other team members to support daily office operations.
• Maintain patient confidentiality and comply with HIPAA requirements and applicable company policies.
• Travel between division offices occasionally, as needed. A valid driver's license and satisfactory motor vehicle record (MVR) are required for this responsibility.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Professional and customer-focused approach when interacting with patients and visitors.
• Ability to handle confidential and sensitive information appropriately.
• Basic computer skills and ability to learn electronic health record and office systems.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced office environment.