Medical - Front Office Receptionist

Marana Health is seeking a Front Office Receptionist to join the Medical team at the Marana Main Health Center, located in the heart of Marana, AZ.

The Front Office Receptionist provides front office support for the Facility.This role is responsible for greeting and checking in patients, verifying demographic and insurance information, collecting payments, scheduling appointments, and ensuring accurate patient registration within the Practice Management System. The Front Office Receptionist delivers exceptional customer service while supporting efficient clinic operations.

Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. Our mission is to improve our community by providing exceptional, whole-person healthcare.

The following qualifications are required:

High school diploma or equivalency

Fingerprint Clearance Card through Arizona Department of Public Safety

Current Arizona driver’s license with clean driving record and proof of current vehicle insurance (39-month MVR will be run by MH)

The following qualifications are preferred:

One (1) year experience as a receptionist in a medical or dental clinic.

Experience verifying medical benefits

Bilingual

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

This position has the following supervisory responsibilities:

Does not direct or supervise others.

The ideal candidate will also possess the following knowledge, skills, and abilities:

Cash handling knowledge.

Provide exceptional customer service to individuals from various cultural backgrounds.

Knowledge of basic bookkeeping principles.

Ability to handle situational stress in work environment.

Ability to multi-task.

Computer literate.

Knowledge of insurance plans and verification processes

Knowledge of HIPAA and patient confidentiality requirements.

Duties and Responsibilities:

Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day.

Opens, closes and balances daily batches.

Prepares and submits deposit to the required manager for funds accepted.

Greets and checks in patients in a courteous, friendly and professional manner.

Verifies insurance, address, telephone number and makes necessary changes in the Practice Management System (PMS) registration fields.

Answers questions regarding patient account status.

Refers patient to appropriate source when questions involve patient account activity such as collection, slow pay, fee-for-service errors, claim processing or refunds to patient.

Determines patient’s co-payment and collects it before services are rendered.

Collects fees per current policy and based on payor agreement by contract, fee-for-service, and private insurance or self-pay.

Informs new patients of MH’s current payment policy.

Collects payments made to outstanding accounts.

Refers patient to Eligibility Enrollment Specialist for Sliding Fee Scale eligibility if identified or if a change in payor source code is identified.

Answers telephone calls and questions regarding patient accounts, services provided by the clinic and other pertinent questions.

Provides patients with information regarding cost of procedures.

Refers new patients to Membership/Enrollment to get information regarding services available through insurance and cost of procedures/services.

Reviews encounter forms for services rendered for completeness and accuracy, computes fees charged for services and informs patient of account activity.

Checks patient out in PMS and schedules appropriate follow-up appointment.

Balances daily charges from encounters to charges entered in the computer.

Provides coverage for other health centers and/or departments as required.

Participates in in-service/education regarding Quality Improvement or required job-focused education.

Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving patients, clients and/or staff.

Completes Incident Report accurately and follows procedures completely.

Makes daily reminder calls for future services/appointments.

Optometry support

Coordinates patient flow throughout the optometry visit to support an efficient patient experience.

Initiates, manages, and completes optometry encounters within designated electronic systems.

Reviews, validates, and finalizes optometry documentation to ensure accuracy and completeness.

Creates patient cases for Referral Management to initiate specialty referral requests and identify urgent referrals in accordance with established workflows.

Coordinates communication between providers, technicians, Referral Management, and other support teams to facilitate continuity of patient care.

Ensures accurate documentation and timely completion of encounter-related activities in accordance with organizational policies and established workflows.

Maintains patient confidentiality and comply with all applicable regulatory requirements, organizational policies, and documentation standards.

Performs other related duties as assigned.

Benefits

Marana Health’s vision is to be the premier provider and employer in community health. To support our mission and vision in our community, Marana Health believes health and well-being must start at home. Therefore, employees have many opportunities to care for our own health and wellness with benefits such as:

Medical, Dental, and Vision

403(b) with employer contribution

Short-term disability and other benefits

Paid time off including 11 holidays plus vacation and sick leave accrual

Paid bereavement, jury duty, and community service time

Education reimbursement ($3,000 per year for full-time)

Marana Health is committed to providing equal employment opportunities to all individuals, including those with disabilities and pregnancy-related conditions. If you require a reasonable accommodation to apply for a position or to participate in the interview process under the Americans with Disabilities Act (ADA) or the Pregnant Workers Fairness Act (PWFA), please contact our Human Resources Department at 520-682-4111.