Behavioral Health - Front Office Receptionist

Marana Health is seeking a Front Office Receptionist to join our Integrated Care Team at the Marana Main Health Center, located in the heart of Marana, AZ. The Front Office Receptionist will provide services for the front office by greeting and checking in patients, ensuring patient information is correct and collecting appropriate fees. Provide exceptional customer service to all who require services. Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. Marana Health is building a world-class integrated health care system that is committed to caring for special populations, and focused on improving health outcomes for our patients.

The ideal candidate will have the following education and experience:

High school diploma or equivalency; required.

Experience as a cashier/receptionist in a medical facility or public contact position; preferred.

Bilingual may be required based on location.

Fingerprint Clearance Card through the Arizona Department of Public Safety (or ability to obtain upon hire) may be required based on location

The ideal candidate will also possess the following knowledge, skills, and abilities:

Cash handling knowledge

Provide exceptional customer service to individuals from various cultural backgrounds

Knowledge of basic bookkeeping principles

Ability to handle situational stress in work environment

Ability to multi-task

Computer literate

Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy

Duties and Responsibilities:

Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day.

Opens, closes and balances daily batches.

Prepares and submits deposit to the required manager for funds accepted.

Greets and checks in patients in a courteous, friendly and professional manner.

Verifies insurance, address, telephone number and makes necessary changes in the Practice Management System (PMS) registration fields.

Answers questions regarding patient account status.

Refers patient to appropriate source when questions involve patient account activity such as collection, slow pay, fee-for-service errors, claim processing or refunds to patient.

Determines patient’s co-payment and collects it before services are rendered.

Collects fees per current policy and based on payor agreement by contract, fee-for-service, and private insurance or self-pay. Informs new patients of MHC’s current payment policy.

Collects payments made to outstanding accounts.

Refers patient to Eligibility Enrollment Specialist for Sliding Fee Scale eligibility if identified or if a change in payor source code is identified.

Answers telephone calls and questions regarding patient accounts, services provided by the clinic and other pertinent questions.

Provides patients with information regarding cost of procedures.

Refers new patients to Membership/Enrollment to get information regarding services available through insurance and cost of procedures/services.

Reviews encounter forms for services rendered for completeness and accuracy, computes fees charged for services and informs patient of account activity.

Checks patient out in PMS and schedules appropriate follow-up appointment.

Balances daily charges from encounters to charges entered in the computer.

Provides coverage for other health centers as required.

Participates in in-service/education regarding Quality Improvement or required job-focused education.

Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving patients, clients and/or staff.

Completes Incident Report accurately and follows procedures completely.

Makes daily reminder calls for future services/appointments.

Performs other related duties as assigned.

Benefits

As an employee of Marana Health, we share in a very strong mission: Dedication to providing Service Excellence in Promoting Health and Well Being. To support this mission in our community, Marana Health believes it must start at home. Therefore, employees have many opportunities to care for our health and wellness with benefits such as:

Medical, Dental, and Vision

403(b) with employer contribution

Short-term disability and other benefits

Paid time off including 11 holidays plus vacation and sick leave accrual

Paid bereavement, jury duty, and community service time

Employee discount for medical services ($500 per year for full-time)

Education reimbursement ($3,000 per year for full-time)

Marana Health is committed to providing equal employment opportunities to all individuals, including those with disabilities and pregnancy-related conditions. If you require a reasonable accommodation to apply for a position or to participate in the interview process under the Americans with Disabilities Act (ADA) or the Pregnant Workers Fairness Act (PWFA), please contact our Human Resources Department at 520-682-4111.