Optician

Contributes to the company by providing efficient optical and customer service skills to patients. The optician should possess a wide range of knowledge of all current eyewear and contact lenses. Ensures patient is fitted with their correct lifestyle needs.

Responsibilities

• Greets patients and provide excellent customer service.
• Promotes the sale of quality eyewear to the patient.
• Must be able to explain limitations and recommendations for both eyewear and contact lenses to patient.
• Inputting orders following standard operating procedures in Optical Management.
• Properly process and collect all payments in accordance to policy
• Checks status of all work in progress twice weekly to ensure timely delivery to the patient.
• Knowledge on use of manual lensometer.
• Verify and receive jobs upon arrival to ensure that RX and measurements are accurate.
• Review A/R Insurance Balance report bi-weekly for proper reimbursement
• Notifies patients when eyewear/contact lens orders are ready for pick-up
• Dispenses glasses and performs any adjustments or minor repairs on eyewear
• Must be able to educate patient in all aspects of lenses and options that are available to them
• Should have the ability to troubleshoot if the patient is having any kind of issues with eyewear
• Must understand all current refund, remake and frame replacement policies.
• Should be up to date on all of current promotions available to patients.
• Must be able to properly verify vision plans and thoroughly explain benefits to patient.
• Properly file vision plan claims as required
• Must be able to order lenses and contact lenses through our vendor portals.
• Verifies Patient records and contact information during each interaction.
• Responsible for overall appearance of work area, organization, cleanliness of optical displays, sales floor and back work area
• Follow all OSHA, ANSI STANDARDS and HIPAA guidelines
• Maintains positive work environment with all staff
• Duties subject to change and should be able to perform as assigned

Requirements

Essential Skills and Abilities

• Excellent interpersonal communication skills and customer service
• Ability to interact with patients, doctors, co-workers, and management in a team-oriented environment
• Excellent sales skills
• Optical software and windows-based operating system knowledge

Education and Experience

• High school diploma or equivalent
• Two years of optician experience
• ABO certification is preferred