Medical Assistant IV

Who we are : La Clinica de La Raza is a Non-profit, community-based health center established in 1971 to address health barriers and create better lives for the underserved. We have proudly grown into 35 sites across Alameda, Contra Costa, and Solano County. To learn more about our history, click here: Our History - La Clinica or visit our website at www.laclinica.org .

Job Summary

We are looking for Medical Assistants who are inspired to deliver a great experience to our patients and who want to play an important role in patient-centered care by performing at the top of their scope of practice. At La Clínica, you will be challenged to be exceptionally accurate, observant and an efficient taskmaster while at the same time providing a human touch and excellent overall patient experience. Many people excel at one of these areas, but it takes someone with a special combination of skills and character to do both. To be successful, you need to enjoy interacting with all kinds of different people, to feel energized by a fast-paced clinic environment and remain cool under pressure even when serving a person who is upset, disrespectful or impatient. You should have a successful history of being responsible, reliable, and capable of solving problems while being friendly and helpful looking for ways to support other care team members.

Major Areas of Responsibility, include but are not limited to:

Duties/Responsibilities:

Training

• In collaboration with Clinic Manager, MA/Clinic Supervisor and/or Lead MA(s), responsible for comprehensive, formal training of new MAs in the department.
• Assist and advise on MA training needs in collaboration with Clinic Manager, MA/Clinic supervisor and/or Lead MA(s) with the overall objective of ensuring successful acquisition of knowledge and techniques necessary to ensure quality patient care, smooth clinic flow and completion of documentation.
• With assistance from the Medical Assistant Operations Specialist, Agencywide Vaccine Manager, and Leadership Training and Development Manager, develop learning objectives, curriculum, and evaluation tools to measure learning and comprehension.
• Assist with scheduling and documenting MA specific training.
• Serve as a key on-site resource for your department in the ongoing development and training of MAs including providing updates and regular trainings/refreshers to MAs.
• Participate in quality improvement by ensuring rooms are properly stocked, teaching MAs how to anticipate medical provider needs, and support keeping MAs on schedule.
• Research external training opportunities and help MAs enroll in these trainings.
• Participate in MA interview panels as requested by leadership.
• Participate in providing orientation and training to new employees.
• Participate in medical department meetings, and work with other administrators as required.

Patient Care

• Prepare treatment rooms and set up medical laboratory equipment.
• Verify purpose of visit with the patient and record medical history in the Electronic Health Record system (EHR).
• Ability to maintain strict confidentiality regarding patient information.
• Prepare patients for examination by performing preliminary physical tests and taking vital signs.
• Effectively communicate request from patients to provider or care team members.
• Perform routine medical tasks and procedures, including vision tests, urine dipstick tests, pregnancy tests, basic hearing tests, blood glucose testing, site of care hemoglobin A1C testing, sputum collections, oral HIV tests, and non-invasive specimen collection.
• Collect finger stick blood specimens and assist in the collection of tissue or other laboratory specimens: log the specimens and prepare them for testing.
• Conduct specialized procedures under the direction of a clinician such as nebulizer treatments, spirometry, suture removal and wound-care.
• Coordinate patient flow to maximize patient access and service.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Explain and/or translate treatment procedures, medications, diets, or providers’ instructions to patients.
• Schedule follow-up appointment or recall appointment after visit.
• Help providers examine and treat patients.
• Prepare and administer medications and injections as directed by a provider.
• Provide prescription information to pharmacies, as directed by a provider.
• Actively participate in panel management and population health practices and software tools.
• Complete and review information at end of patient visit.
• Administer immunizations, document in EHR, and other electronic tracking systems.
• Ensure that all logs, forms, records, and charts are complete, thorough, and accurate.
• Provide patient education and follow-up care instructions as instructed by provider.

Commitment to Quality

• Demonstrate a commitment to excellent patient experience and quality outcomes in equal measure.
• Communicate and work effectively with providers and other members of the care team to best serve patients.
• Contribute to a welcoming clinical space and healthy work environment through proactive relationship building, direct communication and sound judgment.
• Engaged participation in huddles, staff meetings, team building activities and assigned development opportunities.
• Continue your professional development through participation in educational opportunities.
• Adherence to La Clínica all ethical and professional standards, including La Clínica’s policies and procedures.

General Office Duties

• Perform general office duties, such as scheduling appointments for patients, answering telephones, recording medical updates from the provider, or completing insurance forms.
• Screen and monitor EHR requests, completing or routing as assigned.
• Greet and log in patients arriving at office or clinic in the appropriate electronic system.
• Contact medical facilities or departments to schedule patients for tests or appointments.
• Inventory stock, order, and verify receipt of medical, lab, or office supplies or equipment.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Enter key medical record information or perform other required record keeping duties required.

Minimum Job Requirements:

Knowledge, Skills, and Abilities

• Subject matter expert in basic medical assisting practices and skills and the various types of equipment used.
• Subject matter expert in modern medical terminology, chronic health conditions, and health education related to the service area.
• Learning theory and training techniques.
• Basic medical assisting practices and skills and the various types of equipment used.
• Modern medical terminology, chronic health conditions, and health education related to the service area.
• Working with modern computer applications and electronic health records.
• Administration of skin tests and medication by injection.
• Methods of safely lifting and moving patients, equipment and supplies.
• Cleaning and sterilization techniques for medical equipment, examining rooms and patients areas.
• Bilingual proficiency preferred in Spanish or (Specify Language).
• Ability to conduct both group and individual presentations that include interactive components.
• Demonstrate flexibility and ability to accept changes.
• Able to work professionally and collaboratively in team-based care delivery.
• Comfort with direct patient contact and solid interpersonal skills for patient education and coaching.
• Ability to work and communicate with people from various ethnic, socio-economic, educational and life experience.
• Use clear and efficient written and verbal communication skills using the English language.
• Complete and maintain accurate and concise patient records.
• Ability to participate with other staff on Saturday and evening rotation.
• Ability to work independently and in a team approach exercising independent judgment in evaluating situations, rendering decisions.
• Ability to identify and resolve problems in a timely manner gather and analyze information skillfully.
• Exhibit objectivity and openness to views of others; give and welcome feedback and contribute to building a positive team spirit in order to function effectively in a position that involves continuous movement.
• Able to have flexible schedule to participate in Saturday clinic rotation as well as evening clinics as needed.
• Ability to manage competing demands, able to deal with frequent changes, delays or unexpected events and ensuring work responsibilities are covered when absent.
• Other duties as assigned.

Education and Experience

• High school diploma/equivalent.
• MA-IV Demonstrate full competency as a Medical Assistant
• Must hold a current BLS (Basic Life Support) Certificate. You will have 30-day grace period to obtain your certificate from the date of hire.
• Completion of an accredited MA Training program or One year of hospital/clinic/medical office experience or completion of on-the-job training within 90 days
• Phlebotomy Certification (only if required by the clinic).
• Certification for health clearances required of all healthcare professionals.
• Experience in previous work or school training others.

Physical Requirements

• Remaining in a stationary position, often standing, or sitting for prolonged periods
• Bending/lifting, pushing/pulling, adjusting, or moving objects weighing up to 15 pounds in all directions and occasionally more.
• Repeating motions that may include the neck, wrists, hands and/or fingers.
• Upper extremity demands: Reaching above shoulder and/or below waist.